What are the responsibilities and job description for the Call Center Agent - Remote or Office position at Aligatorteks Holding Inc?
Job Description
Do you enjoy helping others and providing exemplary customer service? Are you tech-savvy and have excellent communication skills? Alligatotteks Holding Inc. is looking for highly motivated and enthusiastic individuals to join our team as a Call Center Agent - Remote or Office. We are a leading company in the technology industry and pride ourselves on delivering top-notch service to our clients. This is a full-time position with competitive pay and amazing growth opportunities.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries and concerns with professionalism and empathy
- Provide accurate information about our products and services and assist customers with placing orders or resolving issues
- Follow communication "scripts" to ensure consistency and promote a positive customer experience
- Maintain detailed and accurate customer records by updating the CRM system
- Collaborate with other team members to efficiently resolve customer issues and escalations
- Utilize multi-channel communication methods, such as phone, email, and chat, to assist customers
- Actively listen to customer feedback and provide insights to improve processes and procedures
- Meet performance targets, including call handling time, sales goals, and customer satisfaction ratings
Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service or call center role is preferred
- Excellent verbal and written communication skills
- Ability to handle high volume of calls and multi-task effectively
- Strong problem-solving skills and ability to remain calm under pressure
- Proficient computer skills and ability to navigate multiple software systems simultaneously
- Familiarity with CRM systems and call center software is a plus
Benefits:
- Competitive salary and benefits package, including medical, dental, and vision coverage
- Comprehensive training program and ongoing professional development opportunities
- A dynamic and inclusive work environment with a diverse and supportive team
- Opportunities for advancement within the company
- Flexibility to work remotely or in the office
Join our team at Alligatotteks Holding Inc. and take your customer service skills to the next level. This position offers a unique blend of customer interaction, problem-solving, and technical knowledge. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, apply now! We look forward to having you on board.
About Aligatorteks Holding Inc
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
