What are the responsibilities and job description for the Remote Live Chat or Tele Chat Support position at Aligatorteks Holding Inc?
Job Description
Alligatorteks Holding Inc. is a dynamic and innovative technology company that provides cutting-edge software solutions to businesses of all sizes. We specialize in customized software development, system integration, and digital transformation for our clients. Our team is committed to delivering top-notch solutions and exceptional customer service.
Position Overview:
We are seeking a highly motivated and tech-savvy individual to join our team as a Remote Live Chat/Tele Chat Support Specialist. In this role, you will be responsible for providing timely and efficient support to our customers through live chat and phone conversations. You will work remotely, but will be an essential part of our customer support team, ensuring that our clients' needs are met and their issues are resolved in a satisfactory manner.
Key Responsibilities:
Respond to customer inquiries and provide solutions through live chat and phone support- Trouble-shoot technical issues and provide accurate and efficient resolutions
- Collaborate with other team members to drive customer satisfaction and exceed service level targets
- Document and report customer feedback and issues to the appropriate departments
- Continuous learning and keeping up-to-date with product updates and enhancements
- Engage in cross-functional training to support various products and services
- Utilize your strong communication skills to ensure quality customer interactions
Qualifications:
1-2 years of experience in a customer support role, preferably in a tech-related field- Strong verbal and written communication skills
- Proficiency in navigating the web and using various software programs
- Ability to multitask and handle multiple customer interactions at once
- Knowledge of customer service principles and practices
- Excellent problem-solving and troubleshooting skills
- Passion for technology and helping customers with their technical needs
- Comfortable with a fast-paced and ever-changing environment
- High school diploma or equivalent required, college degree preferred
Benefits:
Competitive salary and benefits package- Flexible work hours
- Work from the comfort of your own home
- Dynamic and collaborative team environment
- Opportunities for career growth and professional development
If you are a customer-focused individual with a passion for technology, we want to hear from you! Join our team at Alligatorteks Holding Inc. and be a part of a company that is continuously pushing the boundaries in the technology industry. Apply now and take the next step in your career!
About Aligatorteks Holding Inc
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
