What are the responsibilities and job description for the Remote Live Phone Support Representative position at Aligatorteks Holding Inc?
Job Description
Alligatorteks Holding Inc. is a leading provider of technology solutions and services for businesses of all sizes. We specialize in creating customized software solutions, managing IT infrastructure, and providing ongoing support and training to our clients. Our team is made up of highly skilled professionals who are dedicated to delivering exceptional customer service and driving business success.
Position Overview :
We are currently seeking a dynamic and customer-focused Live Phone Support Representative to join our growing team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.
Key Responsibilities :
- Provide live phone support to clients, responding to inquiries and troubleshooting technical issues
- Document all customer interactions in our CRM system
- Collaborate with other team members and departments to resolve customer issues in a timely manner
- Escalate complex issues to appropriate team members for resolution
- Continuously strive to improve the customer experience and identify opportunities for process improvement
- Maintain a thorough understanding of all company products, services, and policies
- Stay up-to-date with industry trends and advancements in technology to provide informed support to customers
- Participate in ongoing training and development programs to enhance job knowledge and skills
Qualifications :
Why Work for Alligatorteks Holding Inc.?
If you are a highly motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for our Live Phone Support Representative position at Alligatorteks Holding Inc.
About Aligatorteks Holding Inc
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https : / / alligatortek.com .
Salary : $29
