Licensed Medicare Insurance Benefit Advisor - Temporary - Remote

Would you like to help senior consumers navigate Medicare healthcare insurance options? This role is available in all US states (except PR) and fully remote.

Join our Retiree Health Solutions Team

Our team provides Medicare health insurance services to the retiree community. We work with retirees to help them navigate and choose the plan that fits their financial and medical needs. We build relationships with seniors on a one-to-one basis understand their needs and ensure we deliver tailored, cost-effective solutions.

About the role

As a Virtual Benefit Advisor, you will sell and enroll retirees into appropriate insurance products including but not limited to health, prescription drug, vision, dental plans, and advising Pre-Medicare eligible recipients of their options. You will build trusted, understanding relationships by phone to advise and guide our customers throughout the process. You will maintain the highest level of integrity while providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs. Also offering customer service assistance as needed throughout the process.

The work you will do:

• Using your knowledge of Medicare health, prescription drug plan, vision, and dental enrollments to identify the needs of the customer.
• Using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans.
• Consistently provide a world class experience at all customer touchpoints
• Enrolling retirees compliantly and efficiently by reading provided script verbatim.
• Conducting outbound phone calls to pre-set appointments, generating direct to consumer leads.
• Meeting and/or exceeding key performance indicators
• Handling inbound service calls by providing accurate and complete information
• Actively managing all assigned appointments to ensure all retirees needs are met on a timely basis.
• Responding to voicemails within 24 hours, internal chat requests, handle and resolve customer complaints and/or client escalations.
• Delivering a consistently positive customer experience in a highly ethical and professional manner
• Absorbing new information and possessing the flexibility to adapt to new processes rapidly.
• Processing a wide range of complex details and articulating the details in simple terms to customers with varying levels of knowledge and education
• Maintaining active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care)

To perform this job successfully, you will need a dedicated quiet home office/workspace with stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements (currently minimum speed is 100 Mbps). Cost for internet and/or phone services and equipment will not be reimbursable. Alight will provide all necessary equipment for the role. The most successful agents maximize their selling opportunity from October 1st thru December 31st.

Requirements

• Possess a valid, NPN and insurance license.
• Must pass the required licensing exam, AHIP, and carrier certifications annually.
• Strong consultative sales and/or service background
• Ability to work any shift assigned while the call center is open. The center is open from 7:00am - 1:00am CT, seven days a week during AEP season.
• Have excellent time management, the ability to multitask, a desire to learn and the ability to self-study.
• Aptitude for understanding details of Medicare insurance and complying with all CMS regulations.
• Excellent written and verbal communication skills, strong interpersonal skills.
• Strong computer skills, Microsoft Office proficiency
• Accountability
• Effective communication, conflict resolution and decision-making skills
• Ability to perform basic troubleshooting steps and utilize resources properly.
• No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers or other companies.
• Ability to work within a heavily regulated industry and a fast-paced/dynamic market environment.
• High School degree (or GED) required.

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.