Medical Records Coordinator

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

Position Summary:

The Medical Records Ally is responsible for collecting all medical records and images to facilitate the completion of a remote expert opinion.

Essential Job Functions:

• Organize provider and facility outreach, pursuit, collection and upload of medical records into the internal database
• Outreach to providers and healthcare facilities in order to pursue medical records via phone call, fax, mail, electronic medical record system retrieval
• In conjunction with the clinical team, responsible ensuring complete medical records have been received to render an expert opinion
• Clearly documents efforts related to record collection and escalates delays to the team lead
• Manage case load by setting goals and sharing case priorities or escalations with team lead
• Upload records to appropriate internal platforms and databases
• Adhere to all confidentiality and HIPAA requirements as outlined within ConsumerMedical's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
• Fulfill those responsibilities and/or duties that may be reasonably provided by ConsumerMedical for the purpose of achieving operational and financial success of the Company

Preparation, Knowledge, Skills & Abilities

• Entry level position requires a high school diploma with experience in the medical field. Associates/Bachelor's Degree preferred
• Strong customer service skills,
• Strong telephonic communication skills requesting confidential medical information
• Working knowledge of medical terminology
• Experience with medical record collection, maintenance of tracking logs, and collating records preferred
• Must be detail oriented, creative, and professional
• Proficient computer skills, including use of Microsoft Outlook, Word, Excel and knowledge of Adobe PDF software
• Excellent written and verbal communication skills
• Enthusiastic, must enjoy working independently and in a team environment
• Must be comfortable with a fast paced, evolving operation
• Flexible and willing to perform other tasks as assigned

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonableaccommodation/modificationby contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.