What are the responsibilities and job description for the Project Manager, Donor Activations position at Alight Solutions?

Project Manager, Donor Activations

December 2024 Full Time U.S. Remote with a preference for New York City, Minneapolis, or Washington D.C.

Hello Hello! So you're interested in joining us? Welcome, we're happy you're here.

When you join Alight, you'll find...

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers - as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.

An organization that refuses to settle for anything less than delivering human-worthy services.

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!

We strive to represent the diverse communities we serve. Applicants who contribute to this diversity and those who bring lived experience with displacement are strongly encouraged to apply.

The Team

The Marketing and Engagement Team (MET) is comprised of the following departments : Annual Fund, Partnerships & Government Affairs, Donor Services, Marketing & Communications, and MET Operations. This role will work closely across all MET departments while housed within Operations. Operations serves as an internal resource to MET departments, providing project and administrative support across all units. Your role is responsible for collaborating with Directors to implement events and experiences aimed at driving donor engagement, lead generation, and brand visibility.

You're on a team ambitiously advancing the work of Alight by actively engaging donors, supporters, and partners in a way that is meaningful to them and promotes Alight's work worldwide. We raise Alight's brand awareness and differentiate Alight in the eyes of our customers, partners, and funders so that we can further our impact with displaced people around the globe.

The Role

You're the central point of contact for MET's annual events. You'll work in service of Alight's brand, visibility, and donor engagement in a way that aligns our online, in-person, and hybrid events with yearly strategies. This role affords an incredible opportunity to work with multiple leaders across Alight, while influencing and mobilizing teammates at all levels and across multiple geographies to actively contribute to your activations plan. You'll be guided by the Chief Marketing & Engagement Officer, Director, Annual Fund and Director, Partnerships & Government Affairs on strategy, while having numerous colleagues to partner with in your everyday work. Simply put, your goal will be to create engagements for connection-building and to work with teams prototyping new ways of engagement.

You'll know you're doing well if :

Experiences and events are hitting on all three areas of desirability, feasibility, and creativity
Everyone feels welcome and can find meaning in the experiences and events you lead
Teammates around the globe and partners have a place in designing and executing alongside your team
Engagements are leading to growth in Alight's following (social media, newsletters, etc.)
Data & insights from your area of work is helping Alight to make informed decisions on which engagements to carry forward, sunset, and experiment within years to come

Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. As with all our teammates, we anticipate an agile mindset and workstyle to take on other projects as assigned. For now, here's how you could anticipate spending your time :

External Events - 70%

Operationalize Alight's external activations - this may include, but is not limited to : setting a yearly events calendar, building out tools, templates, and other resources that can professionalize and create efficiencies for your function

Lead three core in-person events hosted in Minneapolis in partnerships with fundraising Directors, including :

International Women's Day in March

Summer event in June

Annual Gala in November

Design & lead annual Global Perspectives webinar series - hosting 5-6 webinars focused on thought leadership topics and partnering with Alight staff and external stakeholders.

Explore the revival of sunset events that have demonstrated successful return on investment in the past, examples include :

Trips with donors & partners to offer unparalleled connection to Alight and our work.

World Refugee Day 5k in Nakivale settlement Uganda - a signature program from the past

Meet Alight digital engagements - simply produced conversations with Alight global colleagues

Innovate! In collaboration with Directors, build out new experiential partnership opportunities like the following examples :

Small group engagements in various markets where we have a significant donor base or as add-ons to conferences where a network already exists

Co-designing trips with partners or teaming up with East African companies to bring value to our customers

An 'Alight' podcast pilot that can elevate the voices of our community and customers while sharing interesting content relevant to our field

Conduct internal / external research to understand opportunities for event sponsorship & make recommendations for sponsorship model

Oversee all external event vendors and submittals, including collateral production, food & beverage, and venues.

Built and manage event marketing & registration pages using Classy software.

Collaborate closely with Coordinator, Operations to delegate event logistics, such as supply management, environment / brand elements, and invitation lists and RSVP management. Coordinate directly with Donor Services to ensure all participants are captured in the CRM and ticket sales / donations are accurately tracked for financial reporting to IRS & donors

Internal Capacity Building - 20%

Launch and lead the Global Events Committee - an inclusive group of Alight colleagues who run internal and external events to share best practices, streamline calendars, and identify needs. Participate in working committees for other relevant areas, such as hub engagements or internal communications.

Partner with MET Directors to determine trainings to support learning needs of MET, Global, & Enterprise staff as it relates to fundraising and brand, and develop framework, and execute learning sessions.

Serve as project manager for special fundraising projects, activations, or programs

Professionalizing the function 10%

Manage an annual budget for MET engagements (internal and external)

Ensure all events are staffed appropriately (work with MET department leads, Programs, and Enterprise leadership to determine their teams' involvement and roles)

Develop survey and evaluation tools to capture qualitative and quantitative data on engagements

Closely monitor the data / other inputs and convert to insights to that they may help inform decision making on what stays, what discontinues, and what we experiment with in the future

Maintain a constant pulse on how others in our field (and beyond) are delivering highly desirable, highly successful programming - driven by the prompts; what we can learn, how we can innovate

Anticipated travel : Approximately 4-6 trips per year for event implementation, primarily to Minneapolis, DC, or NYC. Typical duration 3-4 days. Potential for international if global events are planned.

Role Location : This position is remote, with a preference for proximity to our NYC, DC, or Minneapolis hubs for in-person collaboration and event leadership / support. These hubs also offer access to collaborative workspaces for those interested in a hybrid work model.

Qualifications

These are "must-haves" when you join Alight :

Open heart and open mind. You start by listening. You believe another person's truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.

Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.

Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.

We're also looking for the following technical competencies :

Minimum 6 years experience in full cycle donor event and experience design and execution - preferably on a global scale and online

Track record of building project documentation while executing - there is not a suite of tools to 'rinse and repeat' - yet. This role will build on initial foundations.

Experience in event marketing with an understanding of how to position and design an event for mass appeal and maintain a deep, connective immersion for existing donor community

Interest or background in event creative production (writing copy & formatting graphics using Canva templates) and digital marketing tactics

Experience structuring fundraising event budgets and ticket sales to support the required financial IRS submittals

Exceptional project management skills using Excel as your primary tool.

Comfort delegating and managing deliverables of others through chat tools to ensure project success. Potential to move to a PM collaboration tool such as Monday.com or Asana in the future.

Adept at people resourcing and time management. This looks like building events with healthy timelines, leading succinct project meetings, and managing to the critical path to ensure the team is aware of key deliverables / dependencies.

Excellent communication skills (written and verbal) - articulate, thoughtful, and confident; always 'presentation ready'

Leadership through influence - mobilizing diverse teams across the organization in scenarios where the staff do not report to you

Exceptional organizational skills : the ability to work productively in an extremely fast-paced environment and the ability to handle multiple tasks simultaneously

Innovation driven - always on the search for how we can improve and be a leader in activations.

A drive to find others. Your work is inclusive and human-centered

Benefits

Borderless Team of 2,300 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.

Family Friendly - We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we're good with that.

Learning & Development - Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.

Health, dental, and MedEvac Insurance - We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse / dependents.

Retirement - We contribute 6% of your salary regardless of your contribution amount, after one year of service.

Generous Leave Time - Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.

Application Process

You will be asked to respond briefly to the following questions in this application portal :

We believe in an abundant world full of amazing people who want to help. Please share a moment of abundance that you've experienced in your life or work.

Please provide 3 questions you would like to ask us.

Is there anything else you'd like us to know about you?

Interviews to be conducted on a rolling basis. The application process will consist of an initial screening, followed by up to three conversations. For the panel, you will be asked to prepare and share a brief presentation.

Alight

We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.

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