What are the responsibilities and job description for the Client Services Manager position at Align Credit Union?
Role:
Essential Functions & Responsibilities:
Manage and collaborate with technicians, vendors and other parties involved on major incidents.
Build and maintain relationships with product owners to ensure that their requirements continue to be reflected in the requests we assist with in our daily activities.
Proactively drive improvements, including capturing and acting on stakeholder feedback.
Participate in IT Steering Committee to guide the IT organization regarding the future of the incoming service requests.
Tier 1 support of core application admin/account maintenance functions, as well as third-party interfaces.
Service Desk and request management, including all desktop support functions.
Team champion and advocate, interacting frequently with all business units, enterprise application team and IT infrastructure team.
Effective leader that builds meaningful and positive relationships with staff and motivates them to strive for excellence.
Maintain ServiceNow request logs and process request reports for review with management to drive efficiency.
Participate in project development and implementation, budget planning, and auditing process with management teams. Other job-related duties, as assigned.
Salary : $56,751 - $71,000
