Epicor Business Analyst

Job Title: Epicor ERP Business Analyst

Location: Philadelphia
Position Type: Full-time

Overview:
We are seeking an experienced Epicor ERP Business Analyst with Subject Matter Expert (SME)-level expertise in Epicor ERP systems. The ideal candidate will have a comprehensive understanding of Epicor's application in a manufacturing environment, with demonstrated experience throughout the full ERP lifecycle. This position plays a critical role in supporting, enhancing, and training staff on Epicor ERP, ensuring the system is aligned with the company’s business processes and compliance standards.

Key Responsibilities:

• Epicor ERP Subject Matter Expertise: Leverage in-depth knowledge of Epicor ERP to provide business process expertise, technical support, and ongoing system improvements across various functional areas including finance, supply chain, production, inventory management, and more.
• Training and Development: Develop and deliver effective Epicor ERP training for end-users across all business functions, tailoring content to different skill levels. Act as the go-to resource for questions and challenges related to system usage and best practices.
• ERP Implementation and Project Management: Lead or participate in Epicor ERP implementation projects from scoping and planning through go-live and post-launch support. Implement best practices to optimize performance, ensure seamless integration, and enhance system efficiency.
• Business Process Improvement: Work closely with cross-functional teams to identify opportunities for process improvements, system optimization, and the integration of best practices. Align Epicor capabilities with business needs to improve productivity, accuracy, and compliance.
• Lifecycle Management: Manage the Epicor ERP lifecycle, from system design and implementation to upgrades, customization, and ongoing maintenance. Ensure system functionality aligns with business objectives and regulatory requirements.
• Collaboration with IT: Serve as the liaison between business units and IT, working with internal stakeholders to translate business needs into technical specifications and ensuring effective communication throughout project lifecycles.
• Compliance and Regulatory Adherence: Ensure that all ERP-related processes and workflows comply with industry regulations and internal standards, especially within regulated industries such as aerospace, defense, or medical device manufacturing.
• System Troubleshooting and Support: Provide advanced troubleshooting support for Epicor ERP-related issues, resolving problems promptly to minimize business disruption. Collaborate with external vendors as needed to address system-related challenges.
• Documentation and Reporting: Maintain comprehensive documentation of Epicor ERP processes, configurations, and changes. Develop detailed reports, dashboards, and metrics to help management monitor performance, track KPIs, and make data-driven decisions.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field. A Master’s degree or relevant certifications (such as Epicor certifications) is a plus.
• Experience: Minimum of 5-7 years of experience working with Epicor ERP in a manufacturing or regulated industry environment. Proven track record in ERP system implementation, business process optimization, and end-user training.
• Industry Knowledge: Deep understanding of manufacturing processes, preferably in regulated industries (e.g., aerospace, defense, medical devices, etc.), and how these processes are managed through Epicor ERP.
• Technical Skills: Strong proficiency in Epicor ERP modules, SQL databases, and report generation tools. Experience with system integrations, customization, and scripting is highly preferred.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment.
• Leadership and team collaboration skills.
• Ability to adapt to change and lead change management initiatives within the organization.

Why Join Us?

We offer competitive compensation, a dynamic work environment, and the opportunity to be part of an innovative and growing organization. This role offers the chance to make a meaningful impact on the company's ERP strategy and overall operational efficiency. If you have a passion for business systems and are looking for a role where you can leverage your expertise to drive improvement and growth, we encourage you to apply.