iTero Clinical Trainer - West

Description

Reporting directly to the iTero Clinical Training Manager, iTero Clinical Trainers are responsible for teaching dental professionals how to effectively learn and operate a complex and highly sensitive digital impression scanner. Through instructor-led training, in both virtual and face-to-face settings, the iTero Clinical Trainer will educate dentists and their teams on advanced dental treatments and comprehensive clinical solutions. Additionally, Clinical Trainers will educate and personalize delivery of training to ensure offices are enabled to integrate the iTero scanner into the office workflow. Clinical trainers may participate in a wide variety of customer training initiatives. This includes delivery of live, one to many, online group training sessions; a variety of live training events conducted in the Raleigh Experience Center; or training events conducted at trade shows or for specific DSO customers. iTero Clinical Trainers are focused on delivering a great customer experience to effectively educate dental professionals and their patients on the benefits of digital dentistry.

Role expectations

Provide initial and ongoing training to new and existing iTero customers.

• Assess the needs of customers, delivering appropriate training based on customer experience level and the purchased product and software configuration.
• Follow up with customers to assess metrics, including scanner utilization and quality of scans, providing individualized training support, as needed, to address any identified issues.
• Personalize delivery of training to ensure offices are enabled to integrate and adopt the iTero scanner into their specific office workflows.
• Troubleshoot independently and with internal teams to address customer scanner issues.
• Deliver customer training in a variety of settings, both virtual and in person, where needed.
• Provide ongoing customer support to new and existing customers to foster positive long-term relationships.
• Partner with Invisalign and iTero Territory Managers to understand any specific customer needs.
• Work with managers and colleagues to identify needs and to develop new training assets and programs to meet the needs of our growing customer base and our growing portfolio of products.
• Working with managers and DSO leadership, help organize and deliver customized training to large DSO organizations, based on agreed upon training path.
• Maintain detailed documentation of training by account.
• Manage expense reporting and independently book travel efficiently and within company guidelines, as needed.

What we're looking for

Skills :

Strong communication skills, both written and verbal.

Excellent organization and documentation skills.

Strong comfort in utilizing technology.

Ability to deliver training in both virtual and live settings with expertise and confidence in public speaking.

Ability to assess and analyze training metrics, delivering appropriate training as needed.

Possess leadership skills, including the ability to organize and motivate while adapting to a fast-paced environment.

Ability to build and maintain strong relationships with customers, both internal and external.

Attention to detail and time management

Computer and technology proficiency, with the ability to utilize technology including Windows OS, Microsoft Office, video conferencing and internet research ability

Troubleshooting skills including research, analyzing scenarios, and implementing the solution (creative thinking)

Attributes : Self-motivated

Eager to learn

Resourceful

Problem solver

Reliable

Trustworthy

Punctual

Team Player

Adaptability

EDUCATION and / or EXPERIENCE

Bachelor’s degree or equivalent experience

Clinical degree and experience preferred.

3 to 5 years relevant work experience

Experience with virtual and web-based training software and Salesforce is a plus

WORK SCHEDULE / HOURS

Regular business hours.  Some nights and weekends required.

Flexibility to travel as needed

Applicant Privacy Policies :

Review our Applicant Privacy Policies for additional information.

Global Diversity Statement :

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement :

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Your growth and well-being :

At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us :

Country-specific details will be shared with you by your recruiter during the interview process.

Discover Align :

At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

As part of our commitment to innovation, Align Technology includes Exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace diversity and nurture employee well-being?

Explore Align's culture here!

Want to discover more about exocad and Cubicure ? Click on their names for additional information.