What are the responsibilities and job description for the Program Operations Specialist, Business Innovation position at Align Technology?
Job Description
Job Description
Description
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
The Program Operations Specialist, Business Innovation will own and develop operational processes, provide operational support and business partnership for strategic, innovative programs including the Doctor Subscription Program. This includes overseeing and executing various business processes, reviewing, interpreting, and making key recommendations from program data. This individual will work cross-functionally related to the services that Align offers its patients, doctors, and provider network, representing a key member of the Business Innovation talent pipeline.
Role expectations
In this role, you will…
- Partner with cross-functional teams across the organization to provide end-to-end production and operational support for the Doctor Subscription Program.
- Partner with the analytics team to build, update, and optimize business and operations dashboards.
- Review and analyze data within PowerBI, Salesforce, and Excel and other data visualization platforms. Identify key insights and make recommendations to leadership for program and customer experience improvements.
- Ensure the team operates data-driven by creating ad-hoc business and operations reports, including evaluating new program features.
- Perform program business activities, problem solving, partnership, and support operations to ensure business value delivered, positive customer experience and to ensure all SLAs are met.
- Coordinate Innovation projects and create new projects by developing and enhancing key processes and procedures for the program.
- Perform customer-facing interactions in partnership with field teams and customer-facing teams to understand and influence program enhancements, automation, etc.
- Builds stable cross-functional partnership and relationships with other internal teams who partner with the strategic program including finance, sales, marketing and training, operations and IT.
- Responsible for performing other duties as assigned.
What we're looking for
In this role, you’ll need …
