What are the responsibilities and job description for the ORACLE MWM SYSTEM SUPPORT ANALYST position at Aligned Development Strategies, Inc.?
Background: This position aims to support the Oracle Mobile Workforce Management (MWM) Application used by WSSC Utility Services division to manage daily work for Meter Technicians
Job Description, Duties / Responsibilities:
- Provide technical and functional support for WSSC’s Oracle MWM Application
- Responsibilities include but not limited to
- Assist with MWM Production/Deployment Changes
- Assist with AMR/Manual Meter Reads download/upload related issues
- Assist with MWM System Configuration, Shift Templates/Schedules, including setup and changes, and monitoring Appointment Baseline.
- Data fixes to resolve communication errors between systems in real time so all work will be completed on the same day. Working ToDos for Oracle Customer-to-Meter (C2M), MWM, and ODM
- Process Improvements and Priority Requests for Meter Services
- Any new work/special projects at the discretion of the Utility Services Manager(s) and/or Meter Services
- Bachelor’s Degree from an accredited college or university in Computer Science, System Analysis, Information Systems or a related field. A Master’s Degree in a related field of Information Technology is preferred.
- A minimum of eight (8) years of experience in Oracle MWM, ODM and CC&B (C2M)
- A minimum of four (4) years of Oracle MWM Support and/or Development
- Excellent verbal and written communication skills and ability to function well within team
- Must have at least five (5) years of experience in the developing/design reports using complex Queries from various database system.
- Must have experience with application troubleshooting and root-cause analysis
Job Type: Full-time
Pay: From $95,000.00 per year
Schedule:
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Oracle MWM Support and/or Development: 4 years (Required)
- Oracle MWM, ODM and CC&B (C2M): 8 years (Required)
- developing/design reports from various database system: 5 years (Required)
Ability to Commute:
- Laurel, MD 20707 (Required)
Work Location: Hybrid remote in Laurel, MD 20707
Salary : $95,000