What are the responsibilities and job description for the Lead Ophthalmic Technician position at Aligned Management Services, LLC?
ROLE
Lead Ophthalmic Technician
REPORTS TO
Clinic Manager
OVERVIEW
At Modern Vision Solutions (MVS), our mission is to provide our patients with the best vision scientifically achievable while providing an exceptional patient-care experience in the process. Modern Vision Solutions is the only comprehensive vision correction practice in the Des Moines metro, specializing in LASIK, PRK, SMILE, ICL surgery, RLE, and refractive cataract surgery. Our patients experience the most comprehensive examinations possible, with testing consisting of topography, epithelial mapping, specular microscopy, wavefront analysis, tear film analysis, wide-field fundus photography, and macular and optic nerve OCT. We uproot the status quo of waiting rooms and paperwork to provide personalized care to our patients: care that is attentive, compassionate and convenient. Through it all, we remain at the forefront of science and technology and contribute to advancing refractive surgery through patient care innovation and clinical research. We strive to achieve strong growth through innovation, and with growth comes opportunity. To achieve our mission, we invest in our employees to optimize their work experience and happiness. We believe that happy employees create happy patients, so we cultivate a positive work environment.
DESCRIPTION
The Lead Ophthalmic & Surgical Technician is a key clinical and surgical team member, providing hands-on patient care while overseeing daily operations and supporting the development of the technician team. This role ensures excellence in ophthalmic and surgical procedures, optimizes workflow efficiency, and fosters a culture of teamwork and professionalism. In addition to performing ophthalmic and surgical duties, the Lead Technician provides mentorship, training, and operational leadership.
ABOUT DES MOINES
Des Moines is a vibrant and growing city that offers a great quality of life with a perfect blend of urban amenities and small-town charm. With affordable housing, a low cost of living, and a strong job market, it's an attractive option for young professionals and great for family life. It is one of the fastest growing cities in the country and is often rated as one of the best places to live in the country. The city boasts excellent schools, plenty of parks, and a thriving arts and culture scene, including theaters, museums, and local events. Its friendly community, safe neighborhoods, and proximity to both nature and business opportunities make Des Moines an ideal place to call home.
RESPONSIBILITIES
Leadership Duties
- Oversee the daily workflow of the ophthalmic and surgical technician team, ensuring efficiency and adherence to protocols.
- Serve as the primary point of contact for technician-related concerns and workflow improvements.
- Train, mentor, and support new and existing technicians, fostering professional growth and skill development.
- Ensure compliance with clinical and surgical safety protocols, infection control standards, and best practices.
- Monitor inventory of ophthalmic and surgical supplies, ensuring availability and proper stock levels.
- Collaborate with leadership and providers to implement process improvements and optimize patient flow.
- Address patient concerns and escalate issues as needed to ensure a positive patient experience.
- Conduct regular performance check-ins with technicians, providing feedback and guidance.
- Assist with scheduling and coverage planning to ensure adequate staffing levels.
This role requires strong clinical expertise, leadership skills, and a proactive approach to patient care and team management. The Lead Ophthalmic & Surgical Technician must be adaptable, solutions-oriented, and committed to maintaining the highest standards of quality and efficiency.
Ophthalmic Duties
- Gather medical records and patient information utilizing an EMR (currently Modernizing Medicine).
- Provide exemplary patient service and education.
- Perform diagnostic ocular tests and measurements, such as visual field testing, OCT, topography, and tonometry.
- Maintain and clean ophthalmic instruments and equipment.
- Assist the ophthalmologist and optometrist in examinations and minor in-office procedures.
- Greet patients, answer phones, and schedule appointments.
Surgical Duties
- Prepare surgical instruments, supplies, and equipment before procedures.
- Assist the surgeon during ophthalmic surgeries by passing instruments, handling sterile supplies, and ensuring adherence to aseptic techniques.
- Monitor and support patients preoperatively and postoperatively.
- Ensure proper sterilization and maintenance of surgical instruments.
- Maintain accurate surgical logs and documentation.
- Assist with room setup and breakdown for surgical procedures.
- Coordinate with surgical teams to ensure efficiency and patient safety.
JOB REQUIREMENTS
- Previous technician experience required.
- Previous experience in the optometry field required.
- Previous medical experience preferred.
- Minimum of 1 year of leadership experience required.
- HS Diploma or GED required; Bachelor’s degree preferred
While we prefer candidates with experience, no previous experience is required to start your career as a technician. We are committed to building careers and welcoming new talent to the industry. You will receive hands-on training while working alongside some of the best doctors and staff in the field. Many of our own doctors began their careers as technicians!
*While this position is in Des Moines, training will be completed in Omaha, NE.
KEY COMPETENCIES AND SKILLS
- Patient First Mindset
- Empathy
- Excellent communicator
- Actively listener
- Adaptable
- Growth Mindset
TOTAL COMPENSATION
Discover Our Comprehensive Total Compensation Portfolio
We believe in rewarding our team with more than just a paycheck. Our total compensation portfolio is designed to support your well-being, professional growth, and work-life balance. Here’s a glimpse of what you can look forward to:
- Salary: We are proud to offer a competitive salary within the market.
- Health and Wellness: Comprehensive medical and dental insurance to keep you and your family healthy. Plus, wellness programs and resources to support your overall well-being.
- Financial Security: Competitive salary, 401(k) contribution, and financial planning assistance to help you secure your financial future.
- Work-Life Balance: Paid time off and Employee Assistance Program to help you balance your professional and personal life.
- Professional Development: Continuous learning opportunities, tuition reimbursement, and career advancement programs to help you grow and succeed in your career.
- Community and Culture: Inclusive and collaborative work environment, company-sponsored events, and volunteer opportunities to foster a sense of community and purpose.
- Voluntary Benefits: To help support you and your family we offer a wide range of voluntary benefits including Life, Hospital, Accident, and Critical Illness.
Join us and experience a workplace that values your contributions and invests in your success. Explore the possibilities with Modern Vision Solutions, Des Moines.
MVS is an equal opportunity employer.
