Floor Tech Chiropractic Assistant (Ocala East)

Floor Chiropractic Assistant Job Description and Responsibility

Job Description:

Floor CA is the “Boss of the Floor”. The primary focus is to oversee the therapies and ensure patients are performing all recommended activities properly. The Floor CA is responsible for decompression, laser therapy, proper training and monitoring of wobble, traction, stretching, and vibe. Floor CA maintains an acute awareness of the floor and flow during PrimeTime and acts as the liaison between the doctor and the front office with patient communication, special appointments, and referral requests. The Floor CA is one of the most critical members on the team when it comes to clinic excellence, the patient experience and ultimately our capacity to scale and grow. The Floor CA will allow the doctor to focus on those things they are uniquely trained, qualified and gifted to do: educate and adjust. 

Job Responsibilities:

Before Shift:

• Unlock doors and turn on lights

• All computers on and logged into CT

• All TV’s and Monitors on

• ChiroTV and Pandora (Thursday Netflix or Amazon)

• Check copier paper

• Familiarize yourself with the schedule for the day (manage patients)

  1. New Patient training after Report of Findings

  2. Ensure individual or group Report of Findings room setup and patient packages are ready for distribution, all info filled in, with financial documents in place 

During Shift:

• Handle ChiroTV, Health Secrets TV, and CT Announcer (reset etc.) 

• Assist patient with traction and therapies, follow scripting

• Load tables 

• NO CELL PHONE ZONE (Team & Patients). Ask patient to move to the front to talk on the phone, no crossed legs, cell phone phones held up high to avoid Forward Head Posture (FHP)

• Ensure patients are NOT doing therapy out of order. YOU are THE only one who has permission to Reverse Flow based upon wait time.

• Make sure patients have checked in and completed subjective note

• Promote Better Results Fast (BRF) and Monthly BSW workshop

• Keep patients compliant with therapies by:

  1. During patient training, notify the doctor if any therapies need to be adapted.

  2. Encourage them and stress the importance of staying on track with doctors best recommendations for care

  3. Ensure that all recommended therapies have been completed if not communicate with COCA, make note and update charges. Advise the doctor if this is problematic.

  4. Assist, when necessary, with therapy re-instruction

• Stay alert to success stories/testimonials - ask for review and story

• Virtual consultations with Dr. Huffman in consult room

• Perform Clinical tasks such as taking and analyzing x-rays 

• Performing examinations

• Manage exams during adjusting shift 

• Perform Progress Exams/Progress Exam Questionnaires and Re-Examinations 

• Manages orthotics flow by casting, ensuring orthotics are paid for, shipping casted orthotics, and checking in completed orthotics. 

• Setup room for BRF, BSW, or Consult room for Reports

• Ensure Spinal Hygiene Kits are ordered and ready for NP and to be give out at BRF

• First In-Flow adjustment - patient training - “This is what you’ll do each/every time you come” (Primarily Floor Tech)

  • Sign-in

  • Turn cell phone off or vibrate

  • Wobble 

  • Check-in when called to room

  • Face down - out of gravity

  • Therapy training, do not deviate from scripts

After Shift:

• Organize traction room - chairs pushed in, weights returned, ready for next shift

• Wipe down tables, headrest, and instruments so room is ready for next shift

• Check vibes and see if they need to be swept or vacuumed to remove debris

• Empty trash 

• Body Signals Workshop promotions/marketing support

• Ensure decompression and laser logs are completed after each session, updated and saved in Google drive

• Ensure notes for therapies performed are entered accurately to match daily charges communicate with COCA

• Add PINC’s

• Assist Tech Doc and Lead Doc as needed

• Backup to BOCA PIP If there is a referral for MRI, Ortho, or Neuro set aside in “referrals” pile, complete after shift, doctor signs, fax/email, then file in “pending” (PrepTime)

• Inventory due on the 15th of each month report to CICA by the 14th for authorization and submitting

• Preparation of New patient bags and ROF folders 

• On the 14th of each month do an inventory survey and report to OM what needs to be ordered. 

• Paper towel in all rooms

• Hand sanitizer in between room 1 & 2

• Hand soap in bathroom and kitchen

• Log hours for payroll

After Report of Findings:

• Patient training on therapies - scripts must be followed

• Email exercises (after Report of Findings)

• Email updated exercise at progress exams or as requested.

First In-Flow adjustment:

• Train patient on wobble, subjective note, preparation to be adjusted

• Oversee therapy, train and re-train as needed

Assist with Home Medical Equipment (HME) patient training and documentation, communicate with COCA to ensure proper paperwork is completed and charges are entered correctly

Always: 

• Be an ambassador for chiropractic and promote our practice in your conversations and with your lifestyle

Weekly Meeting Responsibilities:

• Success stories from the floor - patient breakthroughs and good results

• Self sabotage stories from the floor - patients skipping out on, incompletely or improperly performing therapy.

• Equipment issues or concerns

• PINC’s

Reporting Requirements:

• The Tech CA reports directly to the Clinical Director/Lead DC and or OM

Resources:

• AlignLife Policies and Procedures manual. Whenever there are updates to any of your duties and responsibilities the office manual must be updated accordingly by the end of the week when the change was made

• Primary Scripts for your Role/Zone

• Employee Manual and Handbook

• Your senior Team members

• Doctors

• AlignLife Portal