Chiropractic Assistant - Receptionist

ABOUT THE ROLE:

Are you excited about the world of health and wellness and searching for a fulfilling role in a caring, patient-focused team? AlignWell Chiropractic is seeking a welcoming individual focused on building relationships. This individual should be motivated and detail-oriented Chiropractic Assistant to join our team at our Holland, MI location. This role requires a dedicated individual who can handle calling, scheduling, managing payments, patient evaluations, insurance verifications, administrative tasks, and support clinical operations. Key responsibilities include conducting of x-rays, evaluations, patient phone calls, and administrative support.

If you are organized, passionate about health and wellness, and thrive in a dynamic environment, we encourage you to apply. Join us and unleash your passion!

ABOUT ALIGNWELL CHIROPRACTIC:

Our team loves to serve families and watch them reach their greatest health potential! At AlignWell Chiropractic, we specialize in providing patient education, holistic health solutions, and personalized care plans, from infants to seniors. We are dedicated to promoting wellness and preventative care. Join us in making a positive impact on our community’s health and well-being!

WHAT WE OFFER:

• Complimentary Chiropractic Care
• Opportunities for professional development and training
• Paid time off and holidays
• Growth potential for ideal role within the company

SCHEDULE:

• Initially part-time with the flexibility and opportunity to increase to full-time (See website for details of office hours Opening/closing duties)
• Up to 2 weekend shifts per quarter for screenings and sponsored events.
• Weekly team meetings and monthly team trainings

JOB RESPONSIBILITIES:

Receptionist Support:

• Greet patients by name, create a welcoming environment where the patient feels seen and known, and assist them throughout their visit, while managing wait times and helping flow of adjustment rooms.
• Support insurance verifications, process patient payments, keep accurate records, and promote additional services or products aligned with clinic growth goals.
• Regularly update the schedule, complete end-of-day reports, answer the phone promptly and professionally, and manage task lists to ensure efficiency and accuracy."
• Call patients and leads for reminder calls, collaborate with the team to prepare paperwork and materials for upcoming appointments, ensuring all clinic needs are met.
• Restock marketing materials, distribute testimonials and promotions, and keep the clinic clean and organized for patient visits.

Patient Evaluations:

• Take x-rays for patients as part of the examination process, ensuring accurate and high-quality images.
• Conduct re-evaluations, auto case evaluations, and update evaluations for patients, following established protocols.
• Support re-evaluations and new patients throughout your shift, providing professional and attentive care.

Data Management:

• Build NPM files and prepare SOAP (Subjective, Objective, Assessment, and Plan) notes, documenting patient information accurately and thoroughly.
• Enter re-evaluation sheets into the system, ensuring proper data entry and maintaining accurate records.
• Support the scanning of documents and records for efficient and organized storage of patient information.

ABOUT YOU:

• 2 years experience in a similar role preferred.
• Medical or chiropractic background preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Competency in office technologies such as Microsoft products, G-Suite & EHR systems, and comfortable with learning new systems.
• Proven ability to quickly memorize and adapt scripts for different patient interactions, confidently handle objections, and use effective communication to turn hesitations into positive outcomes, making leads feel heard while converting them into patients and driving clinic growth.
• Self-sufficient and independent, while staying focused on tasks in a fast-paced environment without being easily distracted.
• Bilingual in Spanish and English is preferred.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Paid time off

Medical Specialty:

• Holistic Medicine

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Application Question(s):

• Are you able to perform functions of the job with or without reasonable accommodations?

Ability to Commute:

• Holland, MI 49424 (Required)

Ability to Relocate:

• Holland, MI 49424: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19