What are the responsibilities and job description for the Front Desk Receptionist / Medical Assistant position at Alina Community Center?
We are seeking a friendly, organized, and detail-oriented individual to join our family and mental health practice as a Front Desk Receptionist / Patient Care Coordinator. This role is essential in creating a welcoming environment for patients, coordinating care, and ensuring efficient front office operations.
Key Responsibilities:
Front Desk Duties
- Greet patients warmly upon arrival and provide excellent customer service.
- Answer, screen, and direct phone calls in a courteous and professional manner.
- Schedule appointments, reschedule, and manage cancellations.
- Verify and update patient demographic information and insurance details.
- Collect copayments and process payments accurately.
- Maintain a clean and organized reception area.
Patient Care Coordination
- Assist with patient check-in and check-out procedures.
- Provide patients with necessary forms and explain completion instructions.
- Ensure patients understand appointment procedures and any required documentation.
- Act as a liaison between patients and clinical staff to address inquiries or concerns.
- Coordinate referrals, authorizations, and follow-up appointments as needed.
Administrative Tasks
- Manage and maintain electronic medical records (EMR) accurately.
- Monitor and respond to emails and messages promptly.
- Ensure compliance with HIPAA and maintain patient confidentiality.
- Assist with office supply inventory and ordering.
- Support the team with additional clerical tasks as needed.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Minimum of 1 year in a medical office or customer service role preferred.
- Proficient in EMR systems and Microsoft Office Suite.
- Familiarity with family or mental health services is a plus.
- need billing experience
Skills & Abilities
- Strong interpersonal and communication skills.
- Ability to multitask in a fast-paced environment.
- High attention to detail and organizational skills.
- Compassionate and patient-centered approach.
- Problem-solving abilities and a proactive attitude.
Work Environment
- Professional medical office setting.
- Regular interaction with patients, families, and clinical staff.
- May require occasional evening or weekend shifts based on operational needs.
Salary : $16 - $18