What are the responsibilities and job description for the Business Support Analyst position at Alined Consulting Group?
Primary Responsibilities
1 year of customer service, application support, or help desk experience
Provide high quality application support for all corporate users of the business applications suite
Respond to urgent support requests, triage and escalate issues appropriately within the team to
Business Analysts or Development Team resources
Interface with business users of all levels to improve understanding of the business applications
Record, track, and document the application support request and problem-solving process,
including all decisions made and actions taken using enterprise issue tracking and knowledge
management tools
Communicate back to corporate users with issue and request status, and resolution
Work with the IT Help Desk, Reporting Team, Data Integration Team, and systems and network
administrators in support of inquiries and reported issues from corporate users
Establish and maintain strong communication with team members and other ComPsych
Salary : $55,000 - $65,000
