Business Support Analyst

Primary Responsibilities

1 year of customer service, application support, or help desk experience

 Provide high quality application support for all corporate users of the business applications suite

 Respond to urgent support requests, triage and escalate issues appropriately within the team to

Business Analysts or Development Team resources

 Interface with business users of all levels to improve understanding of the business applications

 Record, track, and document the application support request and problem-solving process,

including all decisions made and actions taken using enterprise issue tracking and knowledge

management tools

 Communicate back to corporate users with issue and request status, and resolution

 Work with the IT Help Desk, Reporting Team, Data Integration Team, and systems and network

administrators in support of inquiries and reported issues from corporate users

 Establish and maintain strong communication with team members and other ComPsych