Director of Admisisons

Description

This is where you change your story…

At Meadows we understand that new directions to career advancing, and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us! Come join us in transforming lives!

Who are we?

Meadows Behavioral Health is a leader in the behavioral health industry.  We offer a range of specialized programs including residential, outpatient and virtual treatment.  We provide care for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders.  We offer state-of-the-art care including neurofeedback and other services. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field.  Our approach is different and success stories from our patients is the proof.

Who are you?

Are you compassionate, innovative and have a passion to make an impact?  Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 75% of our current top-level executive staff are organic internal promotions from within.

We might be a perfect fit for you!

The Director of Admissions is responsible for leading and developing a high performing admissions team to drive census growth and ensure a seamless intake process for patients seeking behavioral health care services. This role overseas all aspects of admissions operations, including team performance, referral management, contact center oversight, workflow management, and conversion optimization while maintaining compliance with regulatory standards and company policies.

Essential Duties Include:

• Lead, mentor, and develop a team of admissions professionals, ensuring high performance and engagement.
• Provide ongoing coaching and training to enhance team skills in customer service, patient assessment, and intake process.
• Oversee the recruiting, hiring, onboarding, and training of new employees.
• Foster a culture of accountability, collaboration, and continuous improvement. 
• Oversee the admissions process to ensure efficiency, accuracy, and a patient-centered approach.
• Monitor and analyze key performance metrics to drive census growth, optimize contact center performance, and drive team results.
• Develop and implement strategies to maximize occupancy and optimize bed utilization.
• Manage the admissions contact center, ensuring efficient handling of inbound and outbound inquiries.
• Optimize workflow processes to enhance response times, inquiry conversions, and overall patient experience.
• Ensure appropriate staffing levels and scheduling to meet demand while maintaining service excellence. 
• Manage and monitor expenses while implementing cost-saving strategies to improve financial performance without compromising service quality.
• Identify opportunities for process improvement, system enhancements, workflow development, and implement solutions to enhance efficiency and patient experience.
• Collaborate with clinical, marketing, business development, and operations teams to ensure seamless coordination in patient intake.
• Work closely with marketing and business development teams to enhance outreach efforts and expand the company’s referral network.
• Act as a liaison between admissions and clinical teams to ensure appropriate patient placement.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Qualifications

Education and Experience:

• High School Diploma Required.  Bachelor’s Degree preferred.
• 2 or more years of direct team lead or management experience providing coaching, development, and/or leadership in a team-oriented environment is required.  4 years preferred. 
• Proven ability to lead and develop high-performing teams.
• Excellent communication, problem-solving, and organizational skills.
• Ability to analyze data, manage performance metrics, and drive strategic initiatives. 
• Experience leading and managing in a contact center or call center environment is preferred. 
• Experience in operations management, to include process improvement, is preferred. 
• Experience in behavioral healthcare, insurance verification, and patient intake process is preferred.

We are a Drug Free Company.  All positions are designated as “Safety Sensitive” positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.

The Meadows is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. The Meadows provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process, please reach out to HR@meadowsbh.com