What are the responsibilities and job description for the Front Desk Specialist position at Alivation Health, LLC?
ALIVATION HEALTH, LLC
Integrated Health Center | Next Level You
Lincoln, NE 68526
A leader in integrated Mental Healthcare for over 20 years with Pharmacy, Primary Care, Aesthetics and Research divisions all in one location, where ideas and opinions are valued and expected, seeks an adaptable and compassionate candidate to join our Patient Experience Team in an innovative culture, putting the patient’s health and well-being first.
CORE VALUES: Drive | Passion | Humility | Openness | Discipline
JOB TITLE: Front Desk Specialist
STATUS: Regular Full-Time
If you have a passion for the highest standard of patient care, enjoy a fast-paced full-cycle workflow, and possess an innate learning desire that resonates with our core values, we would like to meet you. Ultimately, you will play an important role on our team as a trusted administrative resource to the clinic.
TALENT:
- Eager, determined to achieve success, and committed to making a difference every day
- Compassionate and care deeply about our patients and their experience
- Love what you do and where you work
- Not afraid to ask questions and grow as a professional
- Ability to have open, honest conversations with patients and team members
- Self-motivated
- Believe in integrity in everything you do
KEY RESPONSIBILITIES: (Job Description Available Upon Demand)
- Supports and implements the practice mission and strategic vision within their respective departments.
- Handles confidential information requiring professional discretion and compliance with protected health information, data integrity and security policies.
- Welcomes and greets patients and visitors in the reception area in a helpful and friendly manner, creating a pleasant environment.
- Checks-in patients, schedules appointments, verifies demographic information, ensures accurate check-out.
- Schedules patient flow to clinic based on appointment policies and clinic expectations.
- Exercises problem-solving and diplomacy in de-escalating patient frustrations and refers patients to the appropriate designated personnel.
- Schedules appointments with appropriate provider.
- Assists with telephone triage of calls from patients.
- Assists patients with medical records-related task such as medication lists.
- Other administrative duties as assigned to meet practice needs.
QUALIFICATIONS: High School Diploma | Knowledge of HIPAA Compliance Standards | Proficient In Electronic Medical Records (EMR) Systems, Microsoft Platforms & Keyboarding Skills | Fast-Paced Environment Multitasker | Advanced Telephone Skills | Medical Records Experience, A Plus
EXPERIENCE: Previous Experience In A High-Volume Medical Clinic Setting
COMPENSATION: Competitively Based
COMPREHENSIVE BENEFITS PACKAGE:
- Clinic-Owned, Innovative Aesthetic Environment
- Discounted Primary Care Office Visits for Employees
- Amazing Team Culture
- Company Sponsored Events
- No On-Call Shifts
- No Nights or Weekends
- Corporate Employee Discounts
- Free Parking
- 91 Hours PTO
- Seven Paid Holidays
- Health Insurance (Employee Premium Allotment)
- Dental Insurance
- Vision Insurance
- Short-Term & Long-Term Disability Insurance
- Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- Health Savings Account
- 401(k) Matching Retirement Plan
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: The Practice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
