Patient Intake/Care Coordinator

ALIVATION HEALTH, LLC

Integrated Health Center | Next Level You

Lincoln, NE 68526

CORE VALUES:   Drive | Passion | Humility | Openness | Discipline

JOB TITLE:           Patient Intake/Care Coordinator

STATUS:             Regular Full-Time

HOURS:                 Hours are between 7:30am – 5pm, Monday – Thursday and 8am-12pm Friday

We are seeking a motivated and organized Intake and Care Coordinator to join our team. This hybrid role combines responsibilities of both care coordination and patient intake, ensuring a seamless experience for our patients from their initial contact through ongoing care. The ideal candidate will have a strong background in healthcare coordination, excellent communication skills, and a commitment to enhancing patient satisfaction.

Flexibility during clinic hours is necessary to align with the needs of patients and position workflows.  Shifts are typically up to 9 hours, longer shifts may be required at times.  Availability to work this schedule is a requirement of the position.

If you have a passion for the highest standard of patient care, enjoy a fast-paced, dynamic, evolving workflow, and an innate learning desire that resonates with our core values, we would like to meet you.  Ultimately, you will play an important role on our team as a trusted resource for patient healthcare solutions, compassionate clinical support, and assistance to our providers that drives the technical execution of day-to-day treatment related operations.

KEY RESPONSIBILITIES: (Job Description Available Upon Demand)

• Supports and implements the practice mission and strategic vision within their respective departments.
• Handles confidential information requiring professional discretion and compliance with protected health information, data integrity and security policies.
• Serve as the primary point of contact for incoming patient referrals and inquiries, responding timely to patient inquiries.
• Monitoring multiple systems to track patient inquiries including phone, email, text, and social media.
• Collect and verify patient information, including medical histories and insurance details, to facilitate the admission process.
• Coordinate with referring providers to obtain necessary documentation and ensure a smooth transition into our services.
• Coordinate with community providers to schedule administrative meetings with Alivation's management team to improve the referral processes.
• Educate patients and their families about Alivation Health's services, addressing any questions or concerns.
• Follow Alivation guidelines, which may change from time to time, to assign patients to the correct new patient provider.
• Track the personalized care plans prescribed by healthcare professionals for patient compliance, including but not limited to, scheduled visits, integrated care coordinated visits, follow through on referred services.
• Monitor patient compliance and inform correct individuals as necessary, addressing any emerging needs or challenges.
• Assists in maintaining accurate Electronic Health Records.
• Other clinical or administrative duties as assigned to meet practice needs.

Additional Responsibilities:

• When responsibilities within the position are completed, additional tasks will be assigned in Nursing, Treatment Technician, or Reception depending on applications skill sets.  This position may float to other roles at the direction of the manager depending on patient and clinic needs.

TALENT: 

• Eager, determined to achieve success, and committed to making a difference every day
• Compassionate and care deeply about our patients and their experience
• Love what you do and where you work
• Not afraid to ask questions and grow as a professional
• Ability to have open, honest conversations with patients and team members
• Self-motivated
• Believe in integrity in everything you do

QUALIFICATIONS:  High School Diploma | College Degree Preferred | Familiar with EMR & PM System | Medical Terminology | Attendance Is Essential Of This Position | Proficient in Microsoft Platforms 

EXPERIENCE:  Previous Medical Clinic Experience Preferred

COMPENSATION:  DOE

Alivation has been a leader in integrated Mental Healthcare for over 20 years with Pharmacy, Primary Care, Aesthetics and Research divisions all in one location, where ideas and opinions are valued and expected.  We also offer an excellent comprehensive benefits package customized to meet the employee needs at different life stages.

COMPREHENSIVE BENEFITS PACKAGE:  

• Clinic-Owned, Innovative Aesthetic Environment
• Discounted Primary Care Office Visits for Employees
• Amazing Team Culture
• Company-Sponsored Events
• No On-Call Shifts
• No Nights, Weekends or Holidays
• Corporate Employee Discounts
• Free Parking
• 91 Hours PTO
• Seven Paid Holidays
• Health Insurance (Employee Premium Allotment)
• Dental Insurance
• Vision Insurance
• Short-Term & Long-Term Disability Insurance
• Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• Health Savings Account
• 401(k) Matching Retirement Plan

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:  The Practice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.