WIC Frontline Clerk

SUMMARY:

The WIC clerk provides clerical support to the WIC Nutritionist, Dietitian or designated “certified health professional” to provide quality food and nutrition services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collects, verifies and records data for assessing WIC eligibility
• Maintenance of client files and clinic schedule
• Scheduling of appointments and follow-up on missed/upcoming appointments
• Provides client with information on use of food benefits and how to access and/or utilize WIC
• Issues food benefits
• Refer eligible clients to Family Case Management
• Participate in outreach events
• Assists in referrals to appropriate agencies to assure continuity of client care
• Performs other related duties as assigned
• Ensures NVRA requirements are met (National Voter Registration Act)
• Manages client correspondence
• Assist in the certification of clients by completing the Illinois WIC Client Certification Form per policy
• Provides customer service to resolve issues and insure satisfaction through effective communication and problem solving.

This position requires compliance with all of Alivio’s written standards, including its Standards of Conduct, Joint Commission standards, all policies and procedures and Corporate Compliance requirements. Compliance will be considered as part of the regular performance evaluation.

SUPERVISORY RESPONSIBILITIES:

Manages and supervises staff listed below, including hiring, training, evaluating and managing performance to meet departmental efficiency and performance measures in keeping with the Union Collective Bargaining Agreement (CBA), Personnel Policies and Procedures and prevailing employment laws as appropriate.

• None

KEY INTERRELATIONSHIPS:

• Case Managers
• Case Manager Assistant

WORKING CONDITIONS:

OSHA Category 2 – Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.

QUALIFICATIONS:

Education:

• High School Diploma of GED equivalent

Licensure:

• N/A

Experience:

• Two years experience in CHC. Previous experience in WIC, including familiarity with Cornerstone system preferred

Special Training:

Basic computer skills

Demonstrated Competencies:

• Must demonstrate solid organizational skills and competency in office / clerical skills including accurate filing, keyboarding, record keeping and forms completion. Must be able to communicate effectively in English and Spanish

Part -Time Benefits:

• 403b Retirement Plan
• Paid Time off (Vacation, Paid Sick Leave, Paid Leave)

Pay Rate: $17.50 an hour.

Job Type: Part-time

Pay: $17.50 per hour

Benefits:

• 403(b)

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18