What are the responsibilities and job description for the Field Service Engineer position at AlixaRx?
Essential Job Duties
- Responsible for managing, ordering, logistics and reverse logistics for spares inventory
- Maintain proper communications with customers to ensure service recovery and follow up
- Maintain timely, accurate and compliant with all administrative responsibilities
- Maintain tools and test equipment properly and assuring calibrations where appropriate
- Initiate and adhere to AlixaRx escalation protocols as needed, work closely with local support, national support and OEM to
define and support implementation of corrective action plans to resolve customer issues in a timely manner - Assist and lead, where appropriate, in conducting root cause analysis for chronic and complex technical issues
- Participate in sales opportunities such as contract renewals, non-contract revenue and assist with promoting and
implementing revenue generation programs - Assist and participate in disaster recovery efforts as needed
- Remain current on equipment, tools and test equipment through appropriate training, manuals and other relevant
materials - Ensure completion of all engineering change orders (ECO) and field modifications instructions (FMI) within prescribed
timeframe - Participate in training and development of tier I technicians as necessary
- Participate in user application training and development as necessary
- Assist in the development and/or improvement of all field service and field service support operations
- Participate in remote monitoring alert protocols as required
- Perform on-call responsibilities as required
Qualifications
- Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associate’s
degree with two (2) years’ experience servicing electronic or electromechanical equipment - Experience diagnosing and repairing mechanical, electromechanical and/or electronic equipment
- Must be able to read engineering drawings and circuit schematics
- Accessible “after hours” and weekends for critical issues and coverage as necessary
- Computer skills with experience using Microsoft Office products
- Must be capable of maintaining regular attendance
- Must able to travel with valid driver’s license
- Must meet all local health regulations, pass post-offer drug test, and pass post-employment physical exam if required
- Must be capable of performing the Essential Job Functions of this job, with or without reasonable accommodations
Knowledge, Skills, Abilities, & Behaviors
- Previous problem solving and project leadership experience
- Experience interfacing with both internal team members and external customers as part of a solutions based service process
- Experience troubleshooting and responding to customer concerns
- Organization skills including the ability to prioritize and manage multiple tasks in a dynamic environment
- Strong communication and team work skills
- Customer focused and committed to customer satisfaction
- Ability to effectively and harmoniously interact with facility, group, division and company management and other employees
at all levels; promotes teamwork, demonstrates strong professionalism and provide superior customer service - Ability to work and produce results under pressure
- Must display a positive attitude and commitment to excellence
- Must be a self-starter and able to work with minimal supervision
Physical and Sensory Requirements
Moderate physical activity involves lifting/moving up to 50 lbs. at a time with frequent lifting or carrying of objects weighing up
to 25 lbs. A job in this category requires a good deal of mobility, reaching, bending and stooping, kneeling and fine hand
coordination. This job also requires the ability to read and write, the ability to understand and follow written and oral instructions
and directions, and ability to remain calm under pressure.
Regular and often extensive travel to customer locations is required. Must have the ability to safely operate a motor vehicle for
long distances with occasional overnight stays. Must have ability to work irregular hours as needed for on-call duties.
