Pharmacy Service Technician

ESSENTIAL JOB DUTIES

• Support and lead pre-implementation mediation loading as required by pharmacy operations Standard
  Operating Procedures.
• Perform first-call troubleshooting protocols for automated dispensing units. Timely escalation to Tier II as outlined in
  service recovery guidelines.
• Perform weekly routine maintenance on automated dispensing units and medication rooms as outlined in the Pharmacy
  Service Technician On-Site Checklist.
• Timely and accurate documentation of all service events, service activities, and on-site training activities as required
  utilizing the provided ticket tracking system.
•  Communicate with external service experts on an as-needed basis to troubleshoot difficult service issues.
•  Review, evaluate, and communicate with nursing staff daily for issues in regarding automated dispensing units
• Act as liaison for assigned pharmacy regarding questions when they arise from various facilities.
• Maintain all environmental specification related to the automated dispensing units.
• Place stock into automated dispensing units as appropriate.
• Review and monitor inventory and reorder as necessary.
• Conduct periodic medical cart audits, remove expired medications and flag reorder dates.
•  Confer with facility to ensure automated dispensing functionality is meeting expectations.
• Initiate and perform Disaster Recovery protocols as required for non-functional automated dispensing units.
• Train and or retrain staff on the proper use of the automated dispensing units and pharmacy Standard Operating Procedures as necessary.
• Provide high level of customer service by responding promptly to the requests of all personnel at equipment placement location and the central hub pharmacy location.
•  Replace refillable supplies on pharmacy supplied equipment.
•  Perform on-call responsibilities as required.
• Assist with pharmacy hub operations when appropriate (canister filling, order entry, triage, re-optimizations)
•  Attend and participate in periodic nursing meetings when appropriate

Qualifications

• High school diploma or general education degree (GED).
• Licensed and/or registered with the State Board of Pharmacy and in good standing.
• Minimum of one year experience in pharmacy or healthcare related field.
• Must meet all local health regulations, pass post-offer drug test, and pass post-employment physical exam if required
•  Must have a valid driver’s license with clean driving history, reliable transportation, and a personal auto insurance policy that meets minimum state guidelines and is endorsed to cover usage of the vehicle for work-related (business) purposes.
• Must be capable of performing the Essential Job Functions of this job, with our without reasonable accommodation