ServiceNow Senior Developer

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday.

What You’ll Do

The ServiceNow Senior Developer will demonstrate skills in areas for the administration, development, documentation and technical support of the Now platform. This position will vary in the scope of project responsibilities; however generally this position will focus on developing and delivering technical solutions on the Now platform. Adapts existing methods and procedures to create possible solutions to moderately complex problems. Understands the strategic direction set by management as it relates to team goals. Uses considerable judgment to determine solution and seeks guidance on complex problems. Determines methods and procedures on new assignments and collaborates with other team members. Primary upward interaction is with direct leader. May interact with peers and/or other management levels. Manages medium to large work efforts assigned by leadership.

The Corporate Applications ServiceNow Senior Developer is a full-time role reporting to the Corporate Applications ServiceNow Manager/Platform Architect with preferred locations of Southfield, MI or Dallas, TX, although remote consideration may be given to remote work for highly qualified individuals. Paid relocation is not available.

• Demonstrate skills in areas for the administration, development, documentation and technical support of the ServiceNow platform. This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform.
• Design, develop and implement new application modules, workflows, within the Now platform and integrations with external systems.
• Implement technology specific best practices and standards.
• Interact cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
• Obtain and analyze business requirements and document technical solutions
• Oversee and document all aspects of the specific projects that are assigned
• Produce and maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.
• Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results.
• Support on-call operations as needed.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities.

What You’ll Need

• Minimum three (3) years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow platform.
• BS or BA degree in Information Technology or Computer Science; related experience may be considered in lieu of degree
• Ability to develop quality documentation that clearly articulates solutions and the ability to perform demonstrations for clients
• Excellent oral and written communication skills in English, including the ability to communicate detailed and complex information to others.
• Leadership skills in technical initiatives
• ServiceNow Certified Developer (Xanadu or Higher) preferred
• ServiceNow Certified System Administrator Certification (Xanadu or Higher) preferred
• Clear understanding of the NowPlatform including SPM, and ITOM ServiceNow products and custom application development. Certified Implementation Specialist in any of these products is ideal
• Experience with AI and Virtual Agent, Next Experience Workspaces, Employee Center, Flow Designer, Playbooks and Integrations
• Stays current in the latest technical offerings from ServiceNow
• Development experience with JavaScript, AngularJS, HTML, CSS and XML.
• ITIL Foundations v3, v4 preferred
• Core working hours are generally 8:30 AM – 5:30 PM, Monday - Friday; willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.