Description

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 18.1M users.

As a remote-first company, this position can sit in Plano, TX or remote in the US.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Overview:
The Technical Writer III is responsible for creating, editing, and maintaining comprehensive documentation for our online banking platform. This role requires translating complex technical concepts into clear, user-friendly content for both technical and non-technical audiences. Working closely with your team, subject matter experts (SMEs), and stakeholders, you are able to deliver high-quality documentation and contribute to process improvements.

Key Responsibilities & Duties:

• Lead the creation, validation, and maintenance of comprehensive product documentation, including release notes and relevant product topics, for your dedicated teams

• Collaborate extensively with product managers, engineers, and SMEs to gather information and ensure content accuracy and clarity

• Write and edit complex technical documentation, in order to make it accessible and easy to navigate for diverse audiences

• Perform most work in Xyleme, our content management system (CMS)

• Provide feedback and conduct peer reviews for fellow technical writers to ensure Alkami’s quality standards, including adherence to the style guide, are maintained

• Proactively identify documentation gaps and suggest and implement improvements to templates, processes, and documentation standards

• Manage multiple documentation projects concurrently, ensuring timely delivery in a dynamic, fast-paced environment

• Share best practices, fostering a collaborative team environment

Qualifications:

• Extensive technical writing experience in the fintech or banking software industry

• Advanced writing and editing skills, with a strong focus on clarity, accuracy, and meeting audience needs

• Proficiency in using content management systems (CMS) for writing and organizing topic-based content

• Knowledge of Google Docs and adherence to the Google Developer Style Guide

• Proficient with Atlassian tools, including Jira and Confluence, for tracking tasks and managing documentation

• Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally to gather and validate information

• Strong curiosity and proactive attitude toward learning our products and systems

• Ability to manage multiple documentation projects concurrently, demonstrating strong organizational and time management skills

• Attention to detail and commitment to producing high-quality documentation

• Understanding of Large Language Models, such as ChatGPT, and how to prompt and utilize custom GPTs to gain efficiencies

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Desired Skills:

• Ability to identify documentation gaps and lead improvements to documentation processes and templates

• Strong problem-solving skills with the ability to innovate and enhance documentation practices

• Familiarity with media creation and editing, and tools including SnagIt 

• Experience with multiple documentation modalities and best practices

• Experience with API and SDK documentation, and ability to write technical content for developer audiences

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

Salary : $69,200 - $103,800