What are the responsibilities and job description for the Network Systems Administrator position at ALKEGEN?
We are Alkegen, a leading specialty materials company dedicated to delivering innovative products that impact the environment in meaningful ways. We are seeking a Network Systems Administrator to join our team of experts.
This role is responsible for maintaining the design, integrity, and performance of our IT systems, including Active Directory, M365, VoIP, and MDM solutions. As a member of the IT Operations team and the technical service desk, you will play a key role in delivering high-quality support and exceptional customer satisfaction.
You will be responsible for managing business-critical IT systems, isolating and troubleshooting network connectivity issues, responding to and providing accurate incident resolution and service request management within established SLAs, and contributing to knowledgebase and process archives through technical documentation.
In addition, you will sustain state-of-the-art awareness to technologies that benefit the organization and its goals, participate in divisional and global infrastructure implementation projects, and act as project manager for site projects taking responsibility for implementation within the larger business initiative.
Key Responsibilities:
- Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions
- Isolate/troubleshoot network connectivity issues
- Respond to and provide accurate incident resolution and service request management within established SLA
- System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools
- Manage and verify integrity of backups and restores of Company data
- Identify and mitigate potential areas of risk
- Contribute to knowledgebase and process archives through technical documentation
- Sustain state-of-the-art awareness to technologies that benefit the organization and its goals
- Participate in Divisional and Global Infrastructure implementation projects
- Availability to participate in On Call Rotation 1x/month – Triage / Troubleshoot all Emergency issues in accordance with the critical response process
- Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative
