What are the responsibilities and job description for the Patient Access Services Intern position at Alkermes?
This intern will spearhead a project aimed at identifying and recommending enhancements to (Patient Access Services) PAS's training and quality initiatives. Collaborating closely with PAS Management and cross-functional teams, including Marketing, Sales, and IT, they will proactively pinpoint opportunities for collaboration to optimize services and operations within PAS.
Key Duties
- Perform baseline assessment of current training program satisfaction.
- Identify and recommend improvements in training and quality within PAS.
- Share best practices across PAS teams.
- Identify trends in successful areas and pinpoint where teams need support.
- Identify improvement opportunities in the Level AI QA platform.
- Partner with PAS management, Marketing, Sales, and IT to learn business.
- Participate in PAS trainings, management meetings and team meetings.
- Draft and present the final report on project outcomes.
- Develop a plan for post-enhancement assessment of training program satisfaction.
Preferred Qualifications :
Working Conditions :
