What are the responsibilities and job description for the Front Desk Agent position at ALKO Hotels?
Job Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests promptly and professionally
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Collaborate with other hotel departments to ensure guest satisfaction
Requirements:
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel operations and procedures is a plus
- Fluency in multiple languages is an asset
Job Type: Part-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
Work Location: In person
Salary : $17