What are the responsibilities and job description for the Service Writer position at ALL ABOUT AUTOMOTIVE SOUTH?
Job Overview
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while facilitating communication between clients and our service technicians. This role requires a strong understanding of automotive repair processes and the ability to effectively manage customer expectations.
Duties
- Greet customers promptly and professionally, assessing their automotive needs.
- Document customer concerns and vehicle issues accurately for service technicians.
- Provide detailed estimates for repairs, including parts and labor costs.
- Coordinate with mechanics to ensure timely completion of services.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions, service orders, and invoices.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Stay informed about dealership promotions, new products, and services offered.
Qualifications
- Previous experience as a Service Writer or in a similar role within an automotive dealership is preferred.
- Strong mechanical knowledge with an understanding of automotive repair, including diesel engine repair, brake repair, shocks, and struts.
- Familiarity with auto estimating processes and systems.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Proven upselling skills to enhance customer satisfaction and service revenue.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A background as a service technician or mechanic is highly desirable.
Join our team and contribute to delivering outstanding automotive service while enhancing your career in the automotive industry!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 50 per week
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- No nights
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $20 - $25