What are the responsibilities and job description for the Customer Service Representative position at All American Plumbing Heating & Air Inc?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our customers, ensuring their inquiries are handled efficiently and effectively. The ideal candidate will possess strong communication skills, a collaborative spirit, and a commitment to delivering outstanding customer service.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and solutions.
- Handle outbound calls to follow up on customer concerns and ensure satisfaction.
- Collaborate with sales teams to address customer needs and enhance service delivery.
- Maintain a high level of professionalism and phone etiquette during all interactions.
- Process transactions, including cash handling, while ensuring accuracy and compliance with company policies.
- Document customer interactions in the system for future reference and quality assurance.
- Assist in resolving issues by identifying the root cause and providing appropriate solutions.
- Support multilingual customers by utilizing language skills when necessary.
Requirements
- Proficiency in English; bilingual or multilingual skills are highly desirable.
- Previous experience in a call center environment is preferred but not mandatory.
- Strong collaboration skills to work effectively with team members across departments.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- A customer-focused mindset with a passion for providing top-notch support.
- Familiarity with customer support software or CRM systems is a plus.
- Willingness to learn and adapt in a fast-paced environment.
Join us as we strive to create positive experiences for our customers while fostering a supportive work environment for our team members!
Job Type: Full-time
Pay: $19.00 - $23.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
Shift:
- Day shift
Work Location: In person
Salary : $19 - $24