What are the responsibilities and job description for the Sales Support Coordinator - Insite Analytics position at All American Sports Corporation?

Job Description

SUMMARY OF POSITION

We are seeking a highly organized and detail-oriented Sales Support Coordinator to join the InSite Analytics team. The Sales Support Coordinator will provide cross-functional support to the Riddell Sports sales force and InSite Analytics team in a variety of roles working with InSite Analytics subscribers and Verifyt head-scanning services. The ideal candidate will have excellent communication skills, a strong understanding of the football industry, and a passion for delivering exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties as assigned)

Provide technical support to Riddell sales force and Riddell InSite Analytics subscribers
Manage interactions with current Riddell InSite Analytics subscribers in assigned regions to expand sales and future engagement with InSite Analytics subscriptions services
Troubleshoot issues in the field and actively find solutions to maintain engagement across collegiate football
Assist in supporting all 3D head-scanning / Verifyt services
Serve as a direct resource for internal InSite Analytics in developing and coordinating product training for InSite users and Riddell Sales Reps
Participates in InSite opportunity events and represent the InSite Analytics team at target market opportunity events nationally (i.e. clinics, symposiums, and conferences)
Assist with identifying, engaging & presenting to prospects in collegiate and non-academic third-party target markets
Travel up to 80% based on ability to get up to speed quickly

QUALIFICATIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility listed above. The job requirements and physical demands listed below are representative of the required knowledge, skill, and / or ability to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

JOB REQUIREMENTS

Bachelor’s Degree.

Minimum (2 years) of customer success, account management, sales / business development, and customer service experience, preferably in a B2B SaaS environment

Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers

Strong problem-solving and analytical skills, with the ability to understand complex customer requirements and provide tailored solutions

Experience presenting to large groups in person, as well as, via webinar

Demonstrated ability to manage multiple customer accounts and prioritize tasks effectively

Self-motivated and proactive, with a strong sense of ownership and accountability

Good understanding of football and coaching tools

Experience with CRM software and customer success tools is a plus

Proficiency in Microsoft Office

Ability to effectively present to different audiences

Ability to identify, diagnose, troubleshoot & resolve issues quickly

Flexible personality, and open to learning

Proficient in using CRM software, Microsoft Office Suite, and other sales support tools

Excellent verbal, written and interpersonal communication skills

Job Type : Full-time

Pay : $55,000.00 - $65,000.00 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Mileage reimbursement

Paid time off

Parental leave

Retirement plan

Travel reimbursement

Vision insurance

Schedule :

8 hour shift

Monday to Friday

Education :

Bachelor's (Required)

Experience :

Microsoft Office : 1 year (Required)

B2B sales : 1 year (Required)

Ability to Relocate :

Des Plaines, IL 60018 : Relocate after starting work (Required)

Work Location : In person

Salary : $55,000 - $65,000

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Sales Support Coordinator - Insite Analytics

What are the responsibilities and job description for the Sales Support Coordinator - Insite Analytics position at All American Sports Corporation?

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