What are the responsibilities and job description for the Service Manager position at All American Sweets Inc?
About the Organization
Frost Bake Shop is a local & family owned business that started in 2004 by the Kloos family. Frost opened it's first retail location in 2013. As of 2022, we have 3 retail locations in the greater Memphis area. We specialize in cakes, cupcakes, cookies, pies, and cheesecakes. We also make customized desserts for weddings, birthdays, and other celebrations. We believe in being open every day, having every menu item every day of the week, and having something taste as good as it looks!
Description
JOB SUMMARY
The purpose of this job is to maintain exceptional guest service in a Frost Bake Shop retail location while managing the human resources and either the duties of opening or closing the assigned location; oversees the operation of the assigned shift by planning and assigning work, managing all ordering functions, and managing the facility.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensures outstanding guest service by modeling exemplary service delivery; includes acknowledging every guest, maintaining exceptional standards for cleanliness and product quality, possessing solid product knowledge, and all other components of guest service.
- Manages the human resources of the assigned shift; actively supervises staff members by working beside them, motivates associates to perform at their full potential, effectively delegates tasks to keep associates always working, and proactively schedules meal and break periods, sending associates home when retail volume / traffic is down.
- Acts as a communication liaison to the shift associates; disseminates 'Staff News' to reach every associate on a weekly basis; effectively communicates expectations / consequences and addresses variances from the expectations in a proactive manner.
- Executes administrative tasks including, but not limited to, printing of labels with the labeler machine, completion of nightly tracker sheets, and the filing of paperwork.
- Manages all aspects of ordering, including procedures for standard orders, customs, transfers, and regular supplies. Provides 1-1 guest service for all custom orders with exceptional communication skills regarding Frost policies and pricing. Precisely documents on the custom order form including the required item drawing.
- Executes the applicable checklist for either opening or closing manager duties in a methodical and thorough way.
- Contacts vendors on behalf of the store manager to coordinate necessary services.
- Completes monthly facility inventory and bi-annual facility audit.
- May perform other duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.
EDUCATION & EXPERIENCE :
KNOWLEDGE, SKILLS, & ABILITIES
ENVIRONMENT & WORKING CONDITIONS
This job operates in a climate-controlled retail environment with occasional exposure to a 0-degree walk-in. Appropriate cold-weather gear is provided at each location.
PHYSICAL DEMANDS (including requirements for travel or working nights / weekends / holidays)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Requires :
Full-Time / Part-Time
Full-Time
Location
Frost Lakeland
Position
Service Manager
Shift
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
