What are the responsibilities and job description for the Customer Experience Coordinator position at All American Title Company?
ATTENTION ALL SUPER STARS! Do others tell you that you possess a high level of positive energy and a can-do attitude? If so, we eagerly welcome you to apply for this position at All American Title! We have established a family friendly, fun, and positive culture for over 25 years and are looking to add someone to manage the Customer Experience and enhance our client's experience to top level service.
We are in need of a dynamic employee to handle front desk duties, client interactions and assistance, data proofing, data entry, and various other duties. The position is located at our Perham MN office. Applicant must be able to engage with clients on the phone and in person with a high level of enthusiasm and positive energy, manage the Customer Experience, handle multiple tasks at once with a high rate of success, complete proofing duties with the highest level of accuracy and detail, data entry with minimal error rates and must be customer service forward. A solid understanding and ability to work with computer software is a must along with a high level of attention to details.
1-2 years of industry experience is requested, but not necessary should the attitude fit this profile. This is a full time position with company benefits. Starting hourly pay is based on qualifications.
Essential Duties and Responsibilities
- Answering and managing all incoming phones and clients with a high level of positivity and helpfulness
- Enhancing the client experience with positive, upbeat, and conversational interactions
- Problem solving client requests or questions and exceeding expectations
- Creating and maintaining a welcoming environment
- Assist a high performing closing team with various processing requests
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- Knowledge, Skills, and Abilities
- MUST be a positive person and a GREAT teammate
- Knowledge of what it takes to go ABOVE AND BEYOND for all clients
- Professional appearance and friendly demeanor
- Dependable, on time, and ready for the day
- Possess a high attention to detail and be meticulous
- Ability to work in fast paced environment and meet deadlines
- Ability to work in paperless environment
- Ability to work overtime as needed due to seasonal demands
- Industry experience requested but not required
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
Application Question(s):
- Please submit a 30-60 second video describing your ability to enhance the customer experience.
Ability to Relocate:
- Perham, MN 56573: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25
