What are the responsibilities and job description for the Customer Service Agent position at All Building Cleaning Corp?
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Responsibilities :
- Regularly meet with sales lead to receive the newest service and product knowledge
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Record customer interactions and follow up on their experience with our company
- Visit new prospective customers visits to assess their specific cleaning and maintenance needs
- Develop and maintain relationships with clients to ensure satisfaction and retention
- Identify new business opportunities and engage in business development activities Qualifications :
- Strong knowledge of customer interface and interaction
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- High school diploma, G.E.D. or equivalent
- Problem-solving mindset with a proactive approach to identifying and addressing challenges Compensation : $18 hourly
- Visit new prospective customers visits to assess their specific cleaning and maintenance needs
- Develop and maintain relationships with clients to ensure satisfaction and retention
- Identify new business opportunities and engage in business development activities
Salary : $18