Senior Program Manager Capacity Building

Description

REPORTS TO: Director

STATUS: Exempt, salaried, full-time

LOCATION: Chicago, Illinois, (Hybrid/in-office schedule)

SALARY RANGE: $60,170-$91,070 (commensurate with experience)

ABOUT ALL CHICAGO: 

All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 12,000 Chicagoans do not have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

The Senior Program Manager (SPM) is a strategic leader and system builder helping to lead All Chicago’s efforts to support agencies through capacity building efforts and initiatives. SPMs supervise staff, oversee multiple areas of focus within All Chicago, and work closely with numerous external partners to advance Chicago’s efforts to prevent and end homelessness. During their tenure at All Chicago, SPMs may work on multiple areas of focus, adjusting their priority items in response to pressing agency needs. The job description outlines the likely areas of focus at the outset of the SPM’s role at All Chicago and is reflective of the level of responsibility and types of work SPMs manage.

The SPM will oversee both existing and new programs for the organization focused on training and capacity building for the homeless response system, including the administration of grants to agencies who will work on capacity building efforts themselves, and overseeing the delivery of direct training and capacity building efforts on behalf of the system. This position will also coordinate the internal use of funds for a state capacity building grant, including overseeing the execution of contracts with consultants and ensuring all reporting timelines and deliverables are met.

The SPM will build and maintain relationships with key external partners, and will work closely with the Finance Department, and Compliance and Monitoring team to manage partnership, contracts, and performance for employment and income-related programs. Additionally, the SPM may be responsible for working on other special projects related to All Chicago’s role as the Collaborative Applicant and lead on the CoC Implementation Structure.

Specific Responsibilities:

Program Management

• Provide leadership for the launch and development of new programs, including establishing processes, work flows, connections to partners, program goals, benchmarks and oversight of project management plan.
• Create and oversee a project management plan for program development.
• Supervise staff and/or direct team members to ensure successful accomplishment of program goals and refinement/revisions as needed.
• Develop mechanisms to iterate and refine program throughout the course of the project.
• Work across departments to enter into and oversee contracts with partner agencies, including performance evaluation, compliance and monitoring.
• Facilitate collaborative planning and activities across All Chicago staff, especially other SPMs.
• Ensure all funder required data and reporting is submitted in a timely manner.
• Design opportunities to incorporate voices of people with lived experience into the development and refinement of program design, processes and workflows.
• Support partner agencies’ performance and troubleshoot issues as they arise.
• Liaise between funders and partners to ensure program is optimized and outcomes are being achieved.
• Oversee and project manage special projects to advance the CoC’s efforts to prevent and end homelessness as needed.
• Manage relationships with cross-sector partner organizations and build networks for information sharing; cultivate and engage new stakeholders as needed.
• Coordinate operations between city and state government and community partners related to housing and workforce services for individuals experiencing homelessness.

Administration and Other Activities:

• Lead, mentor, and supervise assigned staff and interns. Conduct supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires and twelve-month performance evaluations for all direct reports
• Develop and manage a high performing project team, ensuring succession plans are in place.
• Write position descriptions and lead the hiring, and if necessary, conduct disciplinary and other personnel actions in accord with personnel policies, for all direct reports.
• Serve as an agency leader and liaison with other departments.
• Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
• Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
• Actively participate in department, committee, and staff meetings.
• Assists with All Chicago events and other activities as assigned.
• Other duties as assigned.

Requirements

Qualifications:

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

• Bachelor’s degree in Social Work, Psychology, Social Justice or another related field is required. Master’s degree in one of these fields preferred. An equivalent combination of education and experience will also be considered.
• A minimum of 5 years of experience in the field of social services or related experience.
• Expertise in Chicago’s Workforce Development Systems required (i.e., Chicago Cook Workforce Partnership, Department of Family & Support Services, SNAP Employment and Training/SNAP to Success, TANF WorkFirst, youth and apprenticeship initiatives, etc.).
• Familiarity with HUD regulations related to CoC and ESG homeless programs preferred.
• Excellent professional writing and verbal communications skills.
• Exceptional work ethic and integrity.
• Goal-oriented and results-driven.
• Solid knowledge of the Chicago CoC, Outreach and Engagement programs, and homelessness strongly preferred.
• Solid interpersonal skills, professional presence, and ability to interact with a diverse audience.
• Track record of being self-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment is strongly preferred.
• Proven project management skills required.
• Proven management skills with the ability to motivate, stimulate and inspire teams to maximize their efforts in productivity and quality.
• Excellent organizational and leadership skills.
• Good working knowledge/skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, Excel required.

Benefits:

Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.

To Apply:

• Please submit a cover letter, resume, and salary range requirement.

Salary : $60,170 - $91,070