REPORTS TO : Vice President of Strategy and Innovation
STATUS : Exempt, salaried, full-time
LOCATION : Chicago, Illinois, (hybrid / remote schedule)
SALARY RANGE : $82,340 - $130,060
ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (ALL Chicago MHH) :
All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.
All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org .
Position Summary :
The Director is an essential position for Homeless Management Information System (HMIS) transformation, management and operational excellence. The Director, under the supervision of the VP of Strategy and Innovation, manages the day-to-day activities of team members whose roles include software development, business analysis, user training and helpdesk support. The team works with the community to refine the structure of the HMIS system, create reports, conduct training and provide technical assistance for users across the homeless response system. The needs of the community are evolving, and the Director helps ensure that the HMIS team shares data through accurate and innovative means. The ideal candidate has strong data analysis and problem-solving skills for delivering high quality solutions.
Desired Core Competencies :
- Leadership : Able to assemble and lead a team that learns and strives toward excellence.
- Flexibility and Adaptability : Demonstrated willingness to adapt to changing situations and work in diverse settings.
- Collaboration : Adept at working with diverse stakeholders to accomplish collective aims
- System Oriented : Understands the complex nature of the issue of homelessness, and able to identify system-level solutions to Chicago's use of data related to homelessness
- Project Management : Adept at managing multiple projects simultaneously and ensuring they are completed on time.
Position Responsibilities :
HMIS System Management :
Manage vendor relationshipSet standards for system administration, management, operation, and securityHelp establish processes and procedures to ensure consistent and highly available system accessEstablish framework, workflows, SLAs, and SOPs for HMIS help deskSet up templates and priorities for HMIS articles to document processes, workflows, guidance, and step by step navigation of the HMISWork with HUD Technical AssistanceEnsure training of staff to support the systemEnsure filing of HUD Standard Reports annuallyManage Data Quality process and analyze data and processes to improve HMIS Data QualityHMIS Training :
Establish structure, standards, format, and delivery framework for HMIS training of usersSet priorities for new and revised trainingInvolve end users in training reviewsEnsure training is in alignment with HUD HMIS standardsParticipate in content development and reviewEnsure effective training is developed and delivered for bi-annual HMIS Data Standards changesPartner Management :
Scheduling, content and conduct of super user (Agency Technical Administrator) meetingsCoordination of approach to Housing and Urban Development HMIS Data Standard changesCoordination of partner agency agreements annual renewalsMeet with individual agencies or specific groups to trouble shoot and solve problemsDevise community methods, forms and schedules,Prepare content for and participate in HMIS Committee meetingsPrepare annual HMIS WorkplanPrepare semi-annual reports about HMIS progress to dateEnsure timely submission of all required reports to fundersCommunicate relevant information to diverse stakeholdersAdministration and Other Activities :
Work closely with the Executive Team to oversee the development and implementation of the All Chicago strategic plan objectives and ensure they are in alignment with the organization and direct reports' workplans.Oversees a diverse team, managing day to day operations, including hiring, coaching, development, and managing staff performance.Oversee external relationships related to HMIS, including vendor management and any subcontracted partnersServe as an agency leader and liaison with other departments, communicating effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.Requirements
SKILLS AND QUALIFICATIONS :
Academic : Master's Degree in Information Systems, Business, Computing, Statistics preferred; or bachelor's Degree and equivalent work experience in related field.
Years of Experience : 5 years professional experience with increasing levels of responsibility and supervisory responsibility.
Technical Skills :
Two to four years programming and report-writing experience.Strong project management skills required.Strong management skills with the ability to motivate, stimulate and inspire teams to maximize their efforts in productivity and quality.Excellent organizational and leadership skills.Knowledge of web applications, technical workflows, analysis and evaluation in technical systems in the job-related field.Familiarity with cloud architectural design, management, and monitoring.Experience with HMIS preferred.Experience with Structured Query Language (SQL), including scripting, data structures, and performanceProficiency with SAP Business Objects Web Intelligence a plus.Experience with Microsoft Power BI and / or SSRS or other reporting and analysis tools.Experience with creating and maintaining technical documentation.Good working knowledge / skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, familiarity with high-level Excel formulas and features is preferred.Strong analytical and problem-solving skills.Excellent communication skills; ability to convey information in a clear and concise manner to groups with varying levels of technical expertiseSelf-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment.Proven ability to be flexible and work hard, both independently and in a team environment.Willingness to work occasionally outside of normal business hours and to take on more responsibilities as assignedA strong work ethic, integrity and the highest ethical standards are expected.This position may require out-of-state travel approximately two times a year.Passion for inclusivity and diversity, and interest in being part of a multicultural team.Compensation
We offer comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.
To Apply :
Please submit cover letter, resume, and salary range requirement
Salary : $82,340 - $130,060
