Supervisor

The Supervisor is a full-time exempt position working Monday – Friday & weekends for emergencies as needed, that provides direct support to Operations and is the primary point of contact to customers and the main point of contact to Vendor Partners within their assigned portfolio of business.

· Adept at both written and verbal communication.

· Solution-oriented.

· Ability to communicate effectively.

· Excellent attention to detail.

· Great time management and prioritization skills.

· Strong knowledge and comfortability with computers, Microsoft Office 365, Excel, and other processing software

· The ability to negotiate with our Clients and Vendor Partners often in time sensitive situations

Duties and Responsibilities:

· Develop and maintain positive vendor relations to ensure superior customer satisfaction.

· Receive and handle customer calls and email requests for services within a timely manner.

· Manage the scheduling and completion of all services assigned by customers or the Operations Team.

· Identify, research, and resolve customer issues using technology and databases.

· Resolve or escalate all disputes or unsatisfied service confirmations in a timely manner.

· Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship.

· Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers.

· Provide information to co-workers, and subordinates by telephone, in written form, e-mail, or in person.

· Enter information into database ensuring consistency and accuracy.

· Educate clients and vendors on the benefits of our additional services and programs.

· Resolve most/all client and vendor issues without escalation.

· Provide creative solutions to meet client needs and maximize value.

· Contribute to special projects and continuous improvement initiatives, as requested by the Chief Operating Officer or the client.

· Work inside our technology platform and address all requests/moves/adds/changes.

· Provide management with recommendations to changes in procedures, as needed.

· Fostering a positive team environment.

· Ensure confidentiality of internal and external data.

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Willingness to travel

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $18 - $25