Pre-Sales Engineer

Description

Pre-Sales Engineer -

Summary: The Pre-sales Engineer is responsible for supporting the Verticomm sales team by providing technical expertise, solution design, and strategic advice to potential and existing customers. You will bridge customer needs with Verticomm's IT Managed Services portfolio, facilitating successful sales and client satisfaction.

Key Responsibilities:

• Collaborate with the sales team to identify customer needs and identify alignment with our IT Managed Service solutions.
• Prepare and deliver technical presentations and demonstrations to prospective clients.
• Provide in-depth technical knowledge of our IT Catalog and various product/service offerings, such as:
• Microsoft services (M365, Azure IaaS)
• Cyber security solutions (EDR, MDR, SOC, SIEM)
• Data Backup and recovery (Datto)
• Collaborate with sales team to develop proposals, including defining scope, aligning deliverables, and pricing.
• Assist in responding to RFPs/RFQs with technical accuracy and align solutions with customer requirements.
• Engage with customers to understand their business challenges and provide solutions that leverage appropriate products and solutions from our offerings.
• Maintain expert-level knowledge of Verticomm's Managed IT Services offerings and products, staying updated on market trends and competitors.
• Support the sales team in closing deals by addressing technical questions and concerns from clients.
• Participate in customer meetings, workshops, and events to promote our solutions.
  
  

Qualifications:

• 5 years of experience in technical Service Delivery, with MSP experience strongly preferred in:
• Directory Services (Microsoft Active Directory, Entra ID)
• Networking (routers, switches, TCP/IP, DNS, DHCP, VPN, NAT, OSI Layers)
• Microsoft 365 (Exchange Online, SharePoint, administration, licensing, Teams, Purview)
• Cybersecurity (EDR/MDR, Zero Trust, firewalls, email security, compliance)
• Endpoint Management (MDM, Intune, SCCM)
• Cloud Platforms and Services (Microsoft Azure)
• Backup and Disaster Recovery (Datto, Veeam)
• MSP Tools and Platforms (Ninja, IT Glue, ConnectWise, or similar)
• Security Solutions (KnowBe4, Sentinel One, Huntress, Proofpoint etc.)
• 3 years of experience in pre-sales engineering, IT consulting, or similar roles within the Managed IT Services industry.
• Understanding of ITSM frameworks (ITIL, COBIT)
• Relevant certifications (e.g., Azure Solutions Architect AZ-305, Azure Administrator AZ-104, Azure Foundations AZ-900, Microsoft 365 Fundamentals MS-900, Microsoft 365 Administrator MS-102, etc.)
• Strong problem-solving skills and the ability to work collaboratively in a team environment.
  
  

Key Soft Skills:

• Clear communication, translating technical concepts into business terms and risks and actively listening to client needs.
• Strong communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
• Trust building and effective collaboration with internal teams
• Proactive problem-solving, applying critical thinking to address challenges
• Time management, balancing priorities and meeting deadlines efficiently
  
  

We offer a salary range between $115k - $135k as well as medical, dental, vision and pto, paid holidays, and a 401k with a generous company match as well as long and short term diability and life insurance. We offer underground parking at our beautiful downtown Denver office as well as an onsite gym and a rooftop terrace lounge.

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Position Requirements

About the Organization At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.

We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.

Why join our team:

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:

• Team Lead, Supervisor and Management for our various departments
• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
  
  

We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.