What are the responsibilities and job description for the Client Care Representative position at All Creatures Veterinary Hospital?
The Client Care Representative is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The Client Care Representative answers telephones, greets clients, prepares patient files and escorts clients and patients to exam rooms, receives and relays client correspondence, updates client financial records. The exceptional Client Care Representative has the ability to diffuse negative client situations and foster client bonding.
EDUCATION AND LICENSURE REQUIREMENTS
· High school diploma or equivalent.
· Customer Service background desirable but not required.
· Typing skills required.
· Some computer knowledge required; comfortable with Word, keyboarding,
and use of communication tools such as email and fax machine
EXPERIENCE REQUIREMENTS
· Significant experience with basic office functions in a busy office
environment.
· Previous receptionist and veterinary practice experience are desirable but
not required.
PERSONAL REQUIREMENTS
The receptionist must be able to:
· Be flexible in attitude and work habits.
· Quickly learn how to pronounce, know the meaning of and spell commonly
used veterinary terms.
· Perform basic computer skills, type 30 words per minute.
Physical Effort: Work requires lifting and carrying records and equipment; requires sitting and standing for extended periods or time.
Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $13 - $15