What are the responsibilities and job description for the Customer Service Representative position at All Fuel Installation and Service?
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your positive attitude can make a difference? If so, we invite you to become a valued member of our team at All Fuel Installation & Service!
Since 2006, All Fuel Installation & Service has proudly served the Troutdale area, specializing in the installation and servicing of fireplaces, gas lines, chimneys, and a variety of appliances including wood, pellet, gas, and propane. We are committed to providing our customers with top-notch service and building lasting relationships within our community.
Position: Customer Service Representative
Location: Troutdale, OR
Shift: Monday - Friday, 9:00 AM to 5:00 PM
Compensation: $22 - $28 /hr (DOE)
Benefits: Medical, dental, vision, and life insurance - 100% paid by the employer. Accident, supplemental life insurance, and critical illness policies at the employee’s expense. 401K with up to 4% employer match. Paid holidays and vacation.
Job Type: Full-time
What You'll Do:
As a Customer Service Representative, you will be the first point of contact for our customers, ensuring they receive the highest level of service. Your responsibilities will include:
- Delivering Outstanding Customer Service: Engage with existing and potential customers, addressing their needs with a friendly and professional demeanor.
- Managing Inbound and Outbound Calls: Handle a high volume of inbound calls while also making outbound calls to follow up on messages and customer inquiries.
- Scheduling Appointments: Coordinate and schedule service appointments for our skilled technicians, ensuring a smooth and efficient process.
- Supporting Technicians: Assist field technicians with administrative tasks, including payment processing and customer information lookups.
- Maintaining Records: Create, update, and manage customer records in our service system database to ensure accuracy and efficiency.
- Additional Duties: Take on other tasks as assigned to support the team and enhance customer satisfaction.
#HVAC
Salary : $22 - $28