PROJECT ASSISTANT

Position Purpose

A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for homeowner communication, Salesforce data entry, data collection and tracking in recovery scopes of work.

Reporting Relationships

• Reports to  Project Manager
• Roles reporting to position  None
• Approximate number of reports 0

Essential Functions

• Main point of contact for homeowner communication
• Intake, pre-interviews, work communication, scope of progression, work end and follow-up
• Ensure quality of work through follow-up calls, in-person assessments, and questionnaire development
• Implement a quality control system and tracking
• Homeowner advocacy and knowledge of external resources available to HO
• Look for additional ways to support homeowners by tying in with state resources and rebate opportunities
• Work through the backlog of community participants in our system as time allows
• Homeowner salesforce data entry
• Continue to develop the Homeowner prioritization process and data collection for grants
• Develop volunteer training in homeowner communication ensuring safeguarding procedures are followed
• Help developing additional scopes (both technical and non-technical) to address homeowner unmet needs
• Manage all canvassing operations in order to build our work queue
• Must have knowledge of our work scopes and capabilities to explain to homeowners
• Perform other duties as required

Position Requirements

• Education High School Diploma or equivalent
• Related Experience  Previous All Hands and Hearts experience preferred.  1 year experience in a disaster response setting and project management preferred.
• Special Competencies/Certifications  Good written and oral communication skills and confident working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office.  Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. The individual is able to manage a large workload and perform in a fast-paced environment

Working Conditions and Physical Demands 

• Constantly operates computer
• Living in communal environment
• High stress situations in an immediate post-disaster environment with limited amenities

Compensation & Benefits 

• Pay rate is $14.00-14.50 USD/ hour, and up to $15.00/hour for highly qualified candidates who have previous experience in this role. 
• Room & board included
• Monthly R&R breaks
• Travel to and from program location
• Medical, vision, and dental insurance plans (US Employees)
• Flex Spending Account (US Employees)
• 401K with safe harbor match for U.S. staff (US Employees)

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome. 

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.

Salary : $14 - $15