What are the responsibilities and job description for the Contact Center Rep/ E-services Specialist position at All In Credit Union?
SHIFTS OPEN ARE 9:30 AM- 6:30 PM OR 11 AM- 8 PM
Do you have a passion for customer service, helping others find financial security, and being a part of your community? As the E-services Specialist, you’ll be a vital part of our branch operations, managing various tasks that keep our digital services on track and aligned with Credit Union standards. From processing requests to tracking records and reports are maintained, your role will be central to ensuring efficiency and accuracy. This position is perfect for a detail-oriented professional with a drive to satisfy the digital support of others, multi-task, and stay organized.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Assists members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
- Provide timely response to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
- Assure that appropriate records are maintained and required reports are prepared.
- Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
- Maintain accurate member account information on E-services. Ensure that member information is consistently up to date with minimal errors.
- Perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.
Experience: One year to three years of similar or related experience.
Education: High school diploma or GED.
Why Join Us?
At All In Credit Union, we believe in building a supportive and inclusive environment where members and team members alike feel valued. We offer opportunities for professional growth and community involvement within a dynamic, purpose-driven organization.
We are committed to fostering a workplace culture that exemplifies our values: Sparkle—embracing Smiling, Passionate, Accountable, Resilient, Kind, a Listener, and Empathetic.
Commitment to Equal Opportunity
All In Credit Union is an Equal Opportunity Employer. We are dedicated to fostering an inclusive, member-focused environment. We fully accommodate employees with disabilities while ensuring exceptional service. We are proud to be an Equal Opportunity Employer of Females, Minorities, Veterans, and Disabled individuals, and we maintain a drug-free workplace.
Ready to Make a Difference?
If you’re ready to lead with integrity, inspire a team, and positively impact our members’ lives, apply to join us today!
NOTICE:
This job description is not intended to be, nor should it be construed as, a contract for employment. All In Credit Union makes no guarantee of permanent employment. This job description is to be used as a guideline to give you an understanding of what the credit union has defined this position to be. Changes to this job description may be made at any time by the Project Management Office.
All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace
