What are the responsibilities and job description for the Tableau Technical Support Specialist position at All In Solutions?
We are seeking a highly skilled and experienced Tableau Technical Support Specialist with an active TS/SCI clearance and CI polygraph to join our team. The ideal candidate will have a strong background in providing technical support for Tableau, with a focus on troubleshooting, user assistance, and ensuring optimal performance of Tableau environments. This position requires a deep understanding of Tableau software, excellent problem-solving skills, and the ability to work in a highly secure and sensitive environment.
This position is located in USA VA Chantilly
Your future duties and responsibilities
- Technical Support: Provides implementation and operations and maintenance support for Tableau Server. Utilizes Python/SQL to enhance dashboards. Loads and manages Tableau Server licenses. Establishes and maps live data connections.
- Environment Management: Manage and maintain Tableau Server environments, ensuring optimal performance, security, and availability. Coordinates and performs environment refreshes.
- Content Migration: Supports migration of content from legacy Tableau Server environment to current Tableau Server environment.
- User Assistance: Provisions Tableau users.
- Issue Resolution: Investigate and resolve technical issues related to Tableau, including performance tuning, data connectivity, and dashboard optimization.
- Documentation: Develop and maintain technical documentation, including user guides, troubleshooting procedures, and system configurations.
- Collaboration: Work closely with Tableau developers, data analysts, and other stakeholders to ensure seamless integration and operation of Tableau solutions.
Required qualifications to be successful in this role
- Security Clearance: Active TS/SCI clearance with polygraph is required.
- Education: Bachelor’s degree in computer science, Information Technology, Data Science, or a related field.
- Experience: Minimum of 5 years of experience in technical support, with a focus on Tableau software.
- Technical Skills: Proficiency in Tableau Desktop, Tableau Server, and Tableau Prep. Strong knowledge of SQL and data connectivity.
- Problem-Solving: Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
- Customer Service: Strong customer service orientation, with a commitment to providing high-quality support and assistance.
- Attention to Detail: Strong attention to detail and a commitment to delivering high-quality work.
- Team Collaboration: Demonstrated ability to work collaboratively in a team environment and manage multiple priorities.
Desired qualifications/non-essential skills required:
- Certifications: Relevant certifications, such as Tableau Desktop Specialist, Tableau Desktop Certified Associate, or Tableau Server Certified Associate, are highly desirable.
- Experience: Experience working in a highly secure environment, such as federal government agencies or defense contractors.
- Programming Skills: Knowledge of programming languages such as Python or SQL for data analysis and integration.
- Agile Methodologies: Familiarity with Agile development methodologies and practices.
Job Type: Full-time
Pay: From $55,000.00 per year
Schedule:
- 8 hour shift
Ability to Commute:
- Chantilly, VA 20153 (Preferred)
Ability to Relocate:
- Chantilly, VA 20153: Relocate before starting work (Preferred)
Work Location: In person
Salary : $55,000
