What are the responsibilities and job description for the Service Support Administrator position at All-Lift Systems, LLC?
Position Summary:
Looking to advance your career with a company that values real skills? Lift Solutions has an opportunity for you. Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety. We are hiring a Service Support Administrator. This is a role consisting of service administration and coordination for the Minnesota territory.
Duties & Responsibilities:
o Scheduling technicians. Schedule shall be maintained in Inspectall program
o Create work orders for planned inspections in SAGE. Create corresponding Inspectall folders
o Assist with the purchasing of job materials as needed
o Auditing inspector generated reports and time sheets daily
o Confirm scheduling with end users and ensure correct equipment is delivered and retrieved
o Audit and assemble completed inspection packets for daily billing/invoicing
o Aid in requesting and updating purchase orders from customers.
o Maintain inspection renewal intervals and frequency per sold agreements
o Coordination and tracking of inspections for Service Department assets.
o Book travel arrangements for field operatives as needed.
o Responsible for handling direct walk-in customer sales
o Work effectively with UPMW sales and service staff to support customers’ needs
o Maintain ethical, cooperative manufacturer relationships consistent with company image and branch goals in the marketplace.
o Attend training classes as required
o Maintain a professional working image.
o Other duties as instructed or required to successfully complete the job.
Requirements:Education & Qualifications:
Qualifications:
o Preferred associate’s degree in business Admin or Sales. 1-2 years prior work experience in a related field preferred.
o Computer background to include Microsoft Office (suite), Sage 100 ERP, 1Inspectall, PowerBi
o Commitment to high ethical standards governing professional behavior and interactions
o Proven proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications
o Demonstrated time management and organizational skills
o Ability to develop knowledge of the industry within a given market
o Demonstrated ability to communicate clearly and concisely in written and verbal formats, demonstrated capability to develop strong interpersonal working relationships and work in a team environment
o Strong customer service orientation
Physical Ability Requirements:
o Ability to sit or stand for prolonged periods of time.
o Ability to use a computer keyboard, computer monitor, and telephone for extended periods of time
