What are the responsibilities and job description for the Deskside Technician position at All Lines Technology?
All Lines Technology is seeking a Deskside Technician to provide operational day-to-day support. This person will be supporting users over the phone, remotely and in person. They will need to be knowledgeable with Windows operating systems.
Responsibilities:
- Provide day-to-day operational service and support
- Take ownership of interactions, utilize appropriate follow-through, and log all interactions.
- Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
- Communicate direction/resolution at an appropriate technical and business level for the audience
- Provide assistance and technical support for the resolution of problems, incidents, and issues.
- Document problems and resolutions for future reference
Education/Certifications:
- Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field
Requirements:
- 1-2 years of experience in computer systems, customer support or IT support
- Prior experience imaging PCs
- Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools
- Experience with ServiceNow IT Service Management System a plus
- Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
- Inventory experience within the IT field
Skills:
- Customer service experience
- Focusing on users
- Strong communication skills; both verbal and written
- Strong ability to independently problem solve
