Demo

Hardware Software Specialist

All Lines Technology
Canonsburg, PA Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 6/30/2025

All Lines Technology is seeking a Senior Deskside Technician to provide operational day-to-day support. This person will be supporting users over the phone, remotely and in person. They will need to be knowledgeable with Windows operating systems.

Responsibilities:

  • Provide day-to-day operational service and support
  • Take ownership of interactions, utilize appropriate follow-through, and log all interactions.
  • Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
  • Communicate direction/resolution at an appropriate technical and business level for the audience
  • Provide assistance and technical support for the resolution of problems, incidents, and issues.
  • Document problems and resolutions for future reference
  • Utilize SCCM to maintain image endpoints

Education/Certifications:

  • Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field

Requirements:

  • 1-2 years of experience in computer systems, customer support or IT support
  • Prior experience imaging PCs
  • Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools
  • Experience with ServiceNow IT Service Management System a plus
  • Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
  • Inventory experience within the IT field
  • Experience with PowerShell
  • Proficiency in tools such as ServiceNow, Configuration Manager, and SCCM.

Skills:

  • Customer service experience
  • Focusing on users
  • Strong communication skills; both verbal and written
  • Strong ability to independently problem solve

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