What are the responsibilities and job description for the IT Technician position at All Lines Technology?
All Lines Technology is searching for an IT Technician in Apollo, PA. The IT Technician is a support team member responsible for technical support of our client's Hardware and Software at the building level. The IT Technician staffs a central office Service Desk location at CAO and facilitates efficient and effective support of staff to avoid disruptions to the learning environment.
ESSENTIAL DUTIES & RESPONSIBILITIES:
● Opens work tickets and manages support workflows
● Manages departmental communications
● Fields incoming support requests by telephone, ticketing portal, and walk-ins
● Maintains accurate and detailed problem records
● Monitors district equipment and responds to trouble alerts
● Provisions and manages user accounts
● Provide training to staff
● Support Hardware & Software Platforms
● Fulfill other duties and tasks assigned by supervisors
EDUCATION & EXPERIENCE REQUIREMENTS:
● Associate's or Bachelor's Degree in Information Systems or the equivalent combination of education and experience.
SKILLS & ABILITIES REQUIREMETNS:
● Knowledge of basic computer hardware support and repair.
● Experience with desktop operating systems including Windows and Mac OS X
● Extensive application support experience.
● Working knowledge of a range of diagnostic utilities.
● Strong customer focused skills to work with users on defining needs, addressing issues and answering questions.
● Excellent verbal and written communication skills required.
● Analytical and problem-solving abilities
● Ability to present ideas and solutions in user-friendly language
● Highly self-motivated and directed
● Keen attention to detail
● Skilled at working within a team-oriented, collaborative environment
● Good understanding of the organization's goals and objectives.
ESSENTIAL DUTIES & RESPONSIBILITIES:
● Opens work tickets and manages support workflows
● Manages departmental communications
● Fields incoming support requests by telephone, ticketing portal, and walk-ins
● Maintains accurate and detailed problem records
● Monitors district equipment and responds to trouble alerts
● Provisions and manages user accounts
● Provide training to staff
● Support Hardware & Software Platforms
● Fulfill other duties and tasks assigned by supervisors
EDUCATION & EXPERIENCE REQUIREMENTS:
● Associate's or Bachelor's Degree in Information Systems or the equivalent combination of education and experience.
SKILLS & ABILITIES REQUIREMETNS:
● Knowledge of basic computer hardware support and repair.
● Experience with desktop operating systems including Windows and Mac OS X
● Extensive application support experience.
● Working knowledge of a range of diagnostic utilities.
● Strong customer focused skills to work with users on defining needs, addressing issues and answering questions.
● Excellent verbal and written communication skills required.
● Analytical and problem-solving abilities
● Ability to present ideas and solutions in user-friendly language
● Highly self-motivated and directed
● Keen attention to detail
● Skilled at working within a team-oriented, collaborative environment
● Good understanding of the organization's goals and objectives.
