What are the responsibilities and job description for the Technical Support Specialist position at All Lines Technology?
All Lines Technology is seeking a dynamic Technical Specialist with strong technical knowledge and the aptitude to excel in a fast-paced desktop support environment. The person in this position will focus on supporting our end users at the Jacksonville, NC, location. The role involves assisting various teams, including engineering, production, and office departments, with their PC needs. Candidates must possess key knowledge of PC operating systems, wired and wireless networking, peripheral support, and substantial software troubleshooting skills.
**Description of Duties and Responsibilities: **
- Provide installation, configuration, testing, and troubleshooting of PC hardware and software applications
- Support Microsoft Operating Systems, including Windows 11 and 10, and Microsoft Applications in a corporate environment.
- Support iOS devices such as iPads, iPhones, and Mac PCs.
- Assist with Local Area Networks (LAN), Wireless Networks, and TCP/IP protocols.
- Provide support and administration for Microsoft 365 and knowledge of Intune.
- Offer mobile device support.
- Manage work using the Jira issue tracking database and utilize it to analyze trends, recommending actions to reduce incoming issues.
- Proactively identify and resolve potential customer service problems.
- Recommend and implement necessary changes to improve departmental processes and procedures for better customer service.
- Manage projects and provide input for the development of global standardizations.
- Support SAP, VPN, Two-Factor Authentication, software deployment tools, and PC encryption.
**Special Knowledge, Skills, and Abilities Required: **
- Proven hardware and software troubleshooting skills.
- Excellent problem-solving abilities.
- Strong communication skills.
- Proven ability to establish and maintain solid customer relationships.
- Advanced knowledge of PC imaging processes and software deployment tools.
**Education and Experience Required: **
- High School diploma.
- A minimum of 3 years of PC support experience
