What are the responsibilities and job description for the Front Desk Receptionist position at All-N-One Taxes and Insurance?
Job: Office Receptionist
Job Description: The office receptionist contributes to All-N-One Taxes and Insurance by working closely with its customers, tax professionals, and administrative team. They’re responsible for keeping up with all communication methods by notifying staff of incoming calls, faxes, text messages, voicemails, emails, etc. Additionally, the office receptionist is responsible for answering phone calls, assisting office staff with various assignments, and helping incoming customers while managing their daily office task and responsibilities.
Responsibilities: The office receptionist will be responsible for:
*Performing clerical tasks within the office setting
*Answering and transferring phone calls to tax professionals and administrative team
*Sorting and preparing incoming and outgoing mail
*Greeting customers on arrival
*Making appointments for all staff
*Processing Invoice payments and calling on past-due balances
*Helping clients set up online customer portal account and helping upload documents into portal
*Directing customers to the office with clear directions
*Respond to customers in a polite and timely manner
*Maintaining calendar for all office Staff
*Completing status checks for clients expecting refunds
*Share any software issues or updates with office staff, especially administrative team
*Collect information from customers needed for appointment and/or tax preparation
Requirements: The office receptionist should have the following skills and education:
*Have a high school Diploma or GED
*Strong phone skills
*Strong Multi- Tasking Skills
*Strong Interpersonal Skills
*Able to type 35wpm
All-N-One Taxes and Insurance Mission: All-N-One Taxes and Insurance mission is to provide complete, accurate, and professional tax preparation services to individuals and small businesses in the greater Indianapolis area. Our goal is to be known for our ability to assist our customers with tax trouble assistance, tax preparation assistance, and tax compliance assistance at an affordable price.
Compensation: All-N-One Taxes and Insurance will provide the following compensation:
*Salary: $20,000 - $30,000
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: No less than 20 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Office: 1 year (Preferred)
Work Location: In person
Salary : $20,000 - $30,000
