Collections Manager

The Trans Lease Collections Manager is a strategic and tactical leader responsible for overseeing the full lifecycle of receivables management across commercial transportation finance portfolios. This role combines hands-on recovery efforts with executive-level oversight, ensuring optimized portfolio performance, regulatory compliance, and a datainformed approach to collections, legal actions, and agency partnerships. The successful candidate will drive KPIs, lead a high-performing team, and ensure alignment between Lease Representatives, Stakeholders, collections efforts and broader risk and revenue strategies

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Team Leadership & Development

• Strategic Oversight & Portfolio Management
• Lead and continuously refine the end-to-end collections process across early-stage, mid-stage, and post-charge-off accounts.
• Segment the collections portfolio by risk, account type, geography, and customer profile to inform recovery strategy.
• Analyze delinquency trends and develop action plans to minimize roll rates and maximize recoveries.
• Recommend and implement tailored loss mitigation options, including loan modifications, skip-pays, settlements, and D-Note programs.
• Partner with Credit, Accounting and Leadership to determine charge-off strategies and recovery targets.
• Supervise and mentor collections staff, including collectors and administrative personnel.
• Establish performance metrics and conduct regular evaluations.
• Foster a collaborative and high-performance team environment.

2. Compliance & Regulatory Governance

• Ensure full compliance with FDCPA, FCRA, bankruptcy codes, and all applicable federal and state collections laws.
• Own internal audit and regulatory readiness by maintaining rigorous documentation, workflow controls, and reporting.
• Enforce policy governance and execute process improvements to align collections activity with organizational risk appetite and regulatory expectations.

3. Process Collection Management

• Oversee the collections lifecycle from early-stage delinquency to legal proceedings.
• Implement and refine collections strategies to maximize recoveries.
• Ensure “last dollar” collections processes are established to mitigate deficiency loss at termination.

4. Performance Monitoring & Reporting

• Hire, train, and develop a team of collectors fostering a culture of accountability and performance.
• Deliver consistent coaching, performance reviews, and compliance audits using scorecards and call calibrations.
• Build succession plans and cross-training programs to maintain business continuity and promote internal growth.
• Drive call quality, negotiation finesse, and customer experience through structured onboarding and training pathways.
• Analyze collections data to identify trends and areas for improvement.
• Report on collections performance to senior management.
• Oversee portfolio management and establish individual goals for each Collector (Loss Mitigation Specialist).

5. Vendor & Legal Coordination

• Manage relationships with external collections agencies and legal partners.
• Coordinate the placement of accounts with third-party vendors.
• Monitor vendor performance and ensure adherence to contractual obligations.

6. Customer Relations & Negotiations

• Handle escalated customer accounts and negotiate payment arrangements.
• Ensure respectful and compliant communication with customers.
• Approve or escalate payment plans and settlements as appropriate.

7. Policy & Compliance Oversight

• Maintain and update collections policies and procedures.
• Ensure team adherence to internal policies and external regulations.
• Conduct regular audits to ensure compliance and identify risks.

8. Technology, Tools & Reporting

• Manage and enhance system utilization in Lease Complete, Power BI, Salesforce, and dialer platforms to drive daily decision-making and long-term insight.
• Lead automation efforts including outbound campaign workflows, payment reminders, and predictive collections scoring.
• Build and maintain KPI dashboards capturing collector-level performance, call quality, recovery velocity, and promise-to-pay conversion rates.
• Partner with IT, Operations, and BI teams to ensure data integrity and reporting alignment across platforms.

9. Continuous Improvement

• Identify opportunities for process improvement and efficiency gains in our recovery efforts.
• Contribute to the development of best practices and standard operating procedures.

10. Other Duties

• Please note this job description does not cover or contain all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS AND SKILLS:

• Bachelor’s degree in finance, Business Administration, or related field. Appropriate experience in lieu of degree.
• 10 years of experience in collections, with at least 2 years in a supervisory role.
• Technology, Tools & Reporting
• Manage and enhance system utilization in Lease Complete, Power BI, Salesforce, and dialer platforms to drive daily decision-making and long-term insight.
• Lead automation efforts including outbound campaign workflows, payment reminders, and predictive collections scoring.
• Build and maintain KPI dashboards capturing collector-level performance, call quality, recovery velocity, and promise-to-pay conversion rates.
• Partner with IT, Operations, and BI teams to ensure data integrity and reporting alignment across platforms.
• Proficiency in collections software (e.g., Lease Complete), CRM systems (e.g., Salesforce), and data analysis tools (e.g., Power BI).
• Strong knowledge of FDCPA, UCC, bankruptcy processes, and relevant state laws.
• Excellent communication, negotiation, and leadership skills.
• Exercises superb judgment and initiative and possesses strong problem-solving skills.
• Comfortable working with ambiguity, excels in a fast-paced environment, and operates with a sense of urgency with the ability to prioritize workflows.
• Proficient with Microsoft Office Suite and Adobe Acrobat.
• Excellent organizational skills and high attention to detail.
• Ability to work harmoniously and effectively both independently and with others as part of a team.

PHYSICAL DEMANDS:

• An employee must meet the physical demands described here to perform the essential functions of this job successfully; reasonable accommodation will be provided. While performing the duties of this job, the employee is regularly required to:
• Sit and talk or hear.
• Frequently use hands to finger, handle, or feel.
• Occasionally stand, walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 10 pounds.
• The noise level in the work environment is usually moderate.

JOB DETAILS:

• Type: Salary
• Compensation Range: $108,000.00 to $120,000.00
• Reports To: Operations Manager
• Shift: M-F, 8AM-5PM
• Closing Date: When Filled

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