What are the responsibilities and job description for the All Pets Animal Hospital - Veterinary Receptionist - FT position at All Pets Animal Hospital?
Job Description
Job Description
Are you looking for a rewarding career where you can make a difference in the lives of pets and their parents? Join us at All Pets Animal Hospital in beautiful Columbia Heights, MN! We're on a mission to provide exceptional care and support to our beloved furry friends and seek a Full-Time Veterinary Receptionist to join our growing team!
Why All Pets Animal Hospital
At All Pets Animal Hospital, we pride ourselves on being a high-quality, full-service practice offering comprehensive care for small animals. We've covered it, from preventive medicine to urgent care, surgeries, and dental treatments. Our exceptional team of experienced CVTs, assistants, and receptionists brings years of expertise and a passion for creating a practice that stands out. We work as a close-knit family, fostering a supportive and collaborative environment that extends to our loyal clientele.
Job Summary
The Receptionist is “the face of the hospital” and the first point of contact for our clients and patients. The primary responsibility is to ensure our clients’ and patients’ experience is positive, welcoming, friendly, and exceptional. The incumbent in this role will work closely with the veterinary team to provide quality medical care and help promote it.
Key Responsibilities
Main Accountabilities :
Greet clients and patients in a positive, welcoming, and friendly manner, creating an enthusiastic and warm environment
Administer basic reception tasks, including answering and managing incoming phone calls, scheduling patient appointments, managing patient intake and discharge
Administer basic cashier duties, including reconciling the cash drawer daily (opening and closing processes)
Educate clients about Wellness Plans and patient care as directed by the veterinary medicine team
Prepare and maintain thorough and accurate medical charts for all patients, consistently meeting hospital quality control standards
Maximize the efficiency of the veterinary team by effectively managing patient flow
Create and maintain a clean, neat, and inviting reception area
Customer Service Delivery :
Consistently provide professional, efficient, and exceptional service
Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
Effectively adapt to individual clients and their needs
Effectively resolve customer complaints as needed
Other :
Adhere to OSHA standards and regulations as outlined in company policies
Ability to learn basic veterinary technical skills such as animal restrain and lab duties
Ability to perform other job duties as assigned
Required Skills and Knowledge
Demonstrated ability to :
Work independently and exercise good judgment
Multi-task effectively
Remain action-oriented and effectively set priorities
Work well in an extremely fast-paced work environment, remaining calm and resilient
Work at computer station / desk for extended periods of time
Exhibit proactive initiative in addressing tasks and challenges as they arise
Complete work, maintaining a high level of accuracy while managing constant interruptions
Learn new computer software systems (EMR, Scheduling, etc.)
Provide a high level of accountability
Demonstrated experience with / knowledge of :
Handling dogs, cats, and exotic animals
Typing 40 wpm (keyboard)
- Email systems, basic MS Office products (Word, Excel)
Able to demonstrate :
Strong Customer Service Focus while effectively adapting to individual clients and their needs
Excellent communication skills and the ability to manage a variety of emotional situations – remaining empathetic, compassionate, and approachable
Excellent phone demeanor
Education and Experience
High School Diploma or equivalent
1 years of customer service experience – front desk experience a plus!
1 years of experience working with computers (typing, email, other software, etc.)
Veterinary experience is a plus!
Work Location, Environment, and Physical Requirements
The reception position is performed onsite at our hospital or at an approved offsite event location. Remote work is not available for this position
The hospital environment includes limited space, smells from pet waste, and noise (barking, etc.)
Schedules may include 10 hour shifts, Saturdays, evenings, and holidays
Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information
Ability to lift 25 pounds
Able to stand, walk, stoop, kneel, crouch, and climb
May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances
Additional Information
Our hospital is part of the WellHaven Pet Health (“WellHaven”) network of hospitals. This allows us to have a more extensive and stronger support system, connecting with other hospitals in the area while remaining autonomous.
WellHaven helps veterinarians, and their teams succeed both personally and professionally. We value our medical teams and strive to support each team member each and every day. Our focus on personal growth, practice support, and life balance frame the relationship we want to have with our hospital teams. This people-first approach has made a considerable difference in the lives of our teams, clients, pets, our communities, and the health of our hospitals.
We’ve been recognized in Inc. Magazine for making a difference in our community and in Forbes for being named one of America's Best Startup Employers. It is an exciting time to be part of the WellHaven team and an excellent time for you to consider joining us!
Please learn more about WellHaven at www.wellhaven.com.
WellHaven Benefits
WellHaven offers competitive pay and a great benefits package.
Please review our benefits package at : https : / / wellhaven.com / wellhaven -employment-benefits /
Commitment to Diversity
WellHaven is an Equal Opportunity Employer. WellHaven is committed to complying with all applicable federal, state, and / or local laws prohibiting discrimination based on race, color, creed, religion, national origin, sex (including transgender status), marital status, familial status, status with regard to public assistance, disability, genetic information, sexual orientation, age, military or veteran status, membership or activity in a local human rights commission, or any other status protected by law.
In accordance with federal, state, and local law, WellHaven may provide reasonable accommodation to known physical or mental limitations of applicants during the hiring process unless the accommodation would impose an undue hardship on WellHaven. For more information, please contact WellHaven HR at HR@wellhaven.com.
